Retail Knowledge

Are you friendly and approachable? A good communicator? Unlock a successful career in retail with a City and Guilds Qualification!

Course Length
Two weeks, Monday to Friday, 9:30am – 4:30pm.

Fully accredited by

Course Description

Please note: We hope to have this course running once again as soon as it is safe to once again open our training centres.

Get the skills you need for a successful retail career! You may even find yourself working in the industry that you’re most passionate about, such as electronics, fashion, music or food.

With the right attitude and experience, you can go onto to enjoy tremendous career development, working in management or in a number of potential head-office positions.

Career Paths and Progression

The qualification can lead to the following jobs:

  • Retail assistant
  • Retail buyer
  • Retail manager
  • Retail merchandise
  • Builder’s merchant/assistant
  • Greengrocer
  • …and more!
Course Content

Understanding the Business of Retail

  • How retail outlets differ in size and type
  • Range of retail operations
  • Retail supply change
  • Economic value of the retail sector
  • Customers influence on products

Understanding Customer Service in the Retail Sector

  • Importance of customer service
  • Positive impressions
  • Adaptation of customer service
  • Communication
  • Customer complaints and problems

Understanding the Retail Selling Process

  • The selling process
  • How to find out what the customer wants
  • Promoting sales
Get referred to local job opportunities
  • you may be directly referred to one of our partner employers who prefer to hire Strive Training Retail Knowledge graduates!
  • You'll earn a City & Guilds Certificate in Retail Knowledge (QCF)
Course Cost
  • This is a FREE course for anyone aged 19+ who is claiming Universal Credit, JSA, ESA, income support or other state benefits. Please contact us for further information.
Course Locations and Dates
This centre is currently closed due to the COVID-19 pandemic.
Suffolk House 2nd Floor East Suites 23 & 21 George Street, CR0 0YN
This centre is currently closed due to the COVID-19 pandemic.
Cervantes House, 2nd Floor, Headstone Rd, Harrow HA1 1PD
This centre is currently closed due to the COVID-19 pandemic.
Grove Business Center, 560-569 High Street, Tottenham, N17 9TA

Would you like to kwow more?

Get in touch!