Customer Service

Customer service skills are in high demand across many industries and sectors.

Course Length
2 weeks, Monday to Friday, 9:30am – 4:30pm.

Fully accredited by

Course Description

A City & Guilds qualification (Level 1 Award) will provide you with the skills and knowledge you need to excel in customer service, and help your CV stand out.

Customer Service is also an ideal starting point for those wanting to further advance their careers.

Career Paths and Progression

Customer service skills can help you find work in almost any industry or job role, such as:

  • Retail
  • Hospitality
  • Call centres
  • Sales
  • …and more!
Course Content

Learn how to deliver quality customer service

  • Identify different types of customers
  • Identify different needs of customers
  • Explore what is meant by customer satisfaction
  • Explore what is meant by customer expectations

Learn different communication methods

  • Explore effective methods of communication to use when dealing with different customers
  • Explore how to use questions when dealing with different customers
  • Identify positive and negative body language and facial expression
  • Explore how customers’ body language impacts on customer service
  • Explore how own body language impacts on customer service

Know how to provide good customer service in line with organisational procedures

  • Understand the importance of providing products and services which are ‘fit for purpose’
  • Learn about the importance of customer and organisation confidentiality
  • Explore the limits of own authority

Know how to effectively deal with customer queries, problems and complaints

  • Learn how to deal with customer queries
  • Identify common customer problems and complaints
  • How to deal with problems and complaints
Get referred to local job opportunities
  • you may be directly referred to one of our partner employers who prefer to hire Strive Training Customer Service graduates!
Qualification
  • You'll earn an entry Level Certificate for Introduction to Customer Service (QCF) from City & Guilds.
Course Cost
  • This is a FREE course for anyone aged 19+ who is claiming Universal Credit, JSA, ESA, income support or other state benefits. Please contact us for further information.
Course Locations and Dates
Croydon
14th - 25th of October, 2019
9th - 20th December, 2019
Suffolk House 2nd Floor East Suites 23 & 21 George Street, CR0 0YN
02086861099
Harrow
21st of October - 1st of November, 2019
Cervantes House, 2nd Floor, Headstone Rd, Harrow HA1 1PD
02089524856
Tottenham
23rd of September - 4th of October, 2019
18th - 29th of November, 2019
Grove Business Center, 560-569 High Street, Tottenham, N17 9TA
02089524856

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