Home-Learning Retail Knowledge

Retail Knowledge (Home-Based)

This course will give you a thorough understanding of retail operations, opening the door to progress within or pursue a career in the retail sector.

Course Length
The course is self-paced, and can be completed in as little as three weeks.

Fully accredited by

Course Description

This qualification is for anyone with an interest in the world of retail! You’ll gain a clear understanding of effective customer service, teamwork and what to expect when working in the retail sector.

Course Length: The course is self-paced, and can be completed in as little as three weeks.

Free Course for: Anyone aged 19 or over who has been living in the European Union for the last 3 years

Certified Awarding Body: NCFE

How home-based learning works

After an initial digital assessment, you will receive access to the digital course, which is full of engaging and comprehensive content such as videos, quizzes, and more. You will be paired with a qualified assessor who will provide you with ongoing, friendly support. You'll then complete an online assessment in order to receive your qualification.

This qualification can lead to:
  • Specialist sales assistant
  • Customer service assistant
  • Stockroom assistants
  • Visual merchandisers
  • Cash-point operators
Course Content

1. Understanding customer service in the retail sector

In this unit your learners will learn how important effective customer service is to a retail business, particularly in relation to customer needs, customer service procedures and dealing with customer complaints.

2. Understanding the retail selling process

This unit explores the benefits of product knowledge and using questions to identify customer needs. It also helps learners understand selling models and how sales are closed.

3. Understanding how individuals and teams contribute to the effectiveness of a retail business

In this unit your learners will cover various aspects involved in the effectiveness of a retail business. This includes understanding employment rights and responsibilities, the importance of effective team work and communications skills.

4. Understanding how a retail business maintains health and safety on its premises

In this unit your learners will look at health and safety in a retail environment, including what actions to take in an emergency and what is considered general safe working practice.

5. Understanding retail consumer law

In this unit your learners will examine consumer legislation, including protection against unfair trading practices and consequences for business and employees of contravening retail law.

6.Understand how to deal with customer queries and complaints in a retail environment

This unit will give your learners an understanding of how to resolve queries and complaints in a retail environment and how this could contribute to customer confidence.

7. Understanding the handling of customer payments in a retail business

This unit will provide your learners with an understanding of the different payment methods accepted from retail customers and the risks involved in handling payments. This will cover the key responsibilities of a retail cashier.

8. Understanding the control, receipt and storage of stock in a retail business

In this unit your learners will gain an understanding of the importance of having the right stock levels, and will cover how goods are received and how stock should be stored to prevent damage or loss.

Qualification
  • A Level 2 Certificate in Understanding Retail Operations

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