Get the job you really want with a City and Guilds qualification
Gain an Entry Level 3 Certificate in Customer Service with Strive Training in just two weeks
Get the skills, confidence and accreditation that will help you get your next job. Impress potential employers and develop the knowledge to succeed in the workplace. Customer Service roles offer great career development and promotion opportunities in many industries.
This course will help you develop your professional skills in customer service. It is suited for anyone involved in customer service roles. This includes reps and managers, call centre operators, even retail and leisure employees.
Many of the skills developed aren't limited to customer service roles. Creating a good impression and communicating effectively will help you in any job. This includes sales reps and account management positions.
This course will help you:
- Improve communication with custumers
- Deal with any complaints more effectively
- Ensure customers stay with your business
- Use best practice customer service
- Learn to resolve difficult situation calmy and firmly
- Achieve your costumer service KPIs to shine in your role
A qualification that improves your CV
- On completion of this course, you will achieve a City and Guilds
- Entry Level 3 Certificate for Introduction to Customer Service.
- City and Guilds are a leading skills development organisation.
- They help trainees develop practical skills to help in their careers.
- Their qualifications are valued by employers across the world..
"This is real stuff that will make a difference to me getting a job and move upwards"
Mark H."I've already made a list of mates who I'm telling to come on this course"
Gemma B."The college is very welcoming and the standard of teaching was excellent."
Michael S."I've got the knowledge, skills and confidence to get the job that's right for me. I can't wait"
Susan F.Delivered to maximise your education
The course is delivered by Strive Training and takes place in a classroom environment at our teaching centre in Croydon. Attendees are taught using demonstrations, group work, paired work and individual learning. This is a 2 week, full time course that runs from 9.30am - 4.30pm Monday to Friday. The course start date is 4th September 2017.
About our tutors
Courses are run by tutors with direct experience in customer service. They are able to bring customer service concepts to life in an interesting and engaging way. We consistently receive feedback from previous attendees who tell us how enjoyable they found the teaching.
Introduction to customer service:
- Outcome 1 - Know basic customer service terms
- Outcome 2 - Know the customer service process and its importance
- Outcome 3 - Be able to learn from own experience of costumer service
Understand how to deal with queries and requests
- Outcome 1 - Know the services of a section of department within an organisation
- Outcome 2 – Know the types of question that customers will ask
- Outcome 3 – Know how to recognise when a customer has a query or request
- Outcome 4 – Know how to clarify details of queries or requests from customers
Communicate effectively with customers
- Outcome 1 – Know the importance of speaking clearly to customers
- Outcome 2 – Know the importance of listening actively to customers
- Outcome 3 – Know the importance of using information from customers to contribute to good
Create a good impression to customers
- Outcome 1 – Be able to dress appropriately for a customer service job
- Outcome 2 – Be able to demonstrate an appropriate appearance for a customer service job
- Outcome 3 – Be able to relate effectively to customers
Effective relationships with customers and colleagues
- Outcome 1 – Know how to relate effectively to customers
- Outcome 2 – Know how to relate effectively to colleagues in a customer service team
- Outcome 3 – Effective relationships with customers and colleagues. Mystery Shop
Legislation, regulation and organisational procedures for customer service
- Outcome 1 – Know organisational procedures for a particular customer service job
- Outcome 2 – Know how to protect the security of property and information when delivering
- Outcome 3 – Know the health and safety rules of delivering customer service
- Outcome 4 – Know the relevant external rules in a customer service job
"Having this on my CV changes everything for me"
Peter L."This place is interested in one thing - that you absolutely exceed!"
Jo B."Our tutor was brilliant and would love to do as many courses I can with Strive"
Laura M."After this course, I can't wait for my next job interview. I'll blow them away with what I've picked up on this course. So excited."
Ryan W.
It’s time to take your next step with a City and Guilds certification. It could be the best decision you ever make for your career.
Register now for just £169
Questions? Get in touch:
0208 686 1099Important Information
Required knowledge
No previous knowledge or relevant experience necessary
Start date
4th September 2017
Duration
2 weeks. Monday to Friday. 9.30am - 4.30pm
Cost
£169
Location
This course runs at our Strive Training Croydon education centre.
Suffolk House · 2nd Floor East Suites · 23 & 21 George Street · CR0 0YN