Deliver effortlessly brilliant customer service. Garner a great reputation, retain life-long customers and deliver an excellent service every time. Our Customer Service course will give you the expertise to land and excel in your next consumer facing role.
100% Government funded
Takes on average 5 - 10 weeks
Engaging Online Learning
Expert 1-to-1 support
Level 2 qualification
Join over 30,000 people who have upskilled with Strive Training!
You’ll develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.
Course Length: The course is self-paced, and can be completed in as little as three weeks.
Free Course for: Anyone who is unemployed and aged 19 or over who has been living in the European Union for the last 3 years
Certified Awarding Body: NCFE
How home-based learning works
After an initial digital assessment, you will receive access to the digital course, which is full of engaging and comprehensive content such as videos, quizzes, and more. You will be paired with a qualified assessor who will provide you with ongoing, friendly support. You'll then complete an online assessment in order to receive your qualification.
Jobs that this qualification can lead to:
Customer Service Manager
Principles of customer service and delivery
Understand employer organisations
Understand how to communicate with customers
Understand how to handle customer information
Understand how to resolve problems and deliver customer service to challenging customers
Understand how to develop customer relationships
Are you eligible to complete this qualification for free?
This qualification is 100% government funded if:
On the 31st of August 2019, you were aged 19 or over
You currently live in England. (However, anyone living in the following areas is
eligible for funding: Cambridgeshire and Peterborough, Greater Manchester,
City Region, Tees Valley, West Midlands, and the West of England.)
You have lived in the European Union for the last 3 years (unless you have have
given a special Visa/Residence permits that gives you the permanent right to
Are Unemployed and can provide evidence (Subject to eligibility)
Can provide Identifications and relevant documentation as required
If on the 31st of August 2019, you were aged between 19-23, you need to have
full level 2 qualification (e.g. five or more GCSE/O-Levels at grades A* – C / 4
one A-Level, two/three AS-Levels, five or more CSE grade 1’s, GNVQ Intermediate,
Diploma Level 2).
What Students Like You Are Saying
Why Learn with Us
A self-paced course that could be completed in as little as five weeks
A fully certified and nationally accredited qualification
Yes, the main advantage of doing our Home Learning course is that allows you to be flexible to choose the times that suits you to learn. Each course will have a recommended date to complete, with plenty of time to work through the units to gain the qualification.
The amount of time that you dedicate to the course is entirely flexible. Depending on the qualification, someone dedicating 15 hours of learning a week can complete their qualification within eight weeks.
No, you don’t need to attend our training center for any of our Home Learning courses. (Note that under normal circumstances we deliver various classroom-based courses from our training centers in Croydon, Harrow and Tottenham - learn more at https://strivetraining.co.uk/classroom-based-courses/)
Yes, there are further courses that will become available in due course, we will be keeping our website updated regularly, but if you would like to be notified please email us at email@example.com
We continually try to make learning simple and transparent. Learning through our online platform is incredibly easy and you can navigate around your qualification quickly and access all the learning materials as soon as you login.
Your studying should be about what you learn, not how you learn it. Which is why we make the entire process as simple as possible to help you adjust to learning online.
Simply complete the short form on the right. You'll then be invited to select between a
Fast-Track online registration, or a guided phone registration with one of our team members.
This registration process will confirm your eligibility to have your qualification 100%
government funded. Join 30,000 other learners who have chosen to upskill with Strive
Training - register now!