You’ll develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.
Course Length: The course is self-paced, and can be completed in as little as three weeks.
Free Course for: Candidates Anyone aged 19 or over who has been living in the European Union for the last 3 years
Certified Awarding Body: NCFE
Are you eligible to complete this qualification for free?
This qualification is 100% government funded if:
- On the 31st of August 2019, you were aged 19 or over
- You currently live in England. (However, anyone living in the following areas is not
eligible for funding: Cambridgeshire and Peterborough, Greater Manchester, Liverpool
City Region, Tees Valley, West Midlands, and the West of England.)
- You have lived in the European Union for the last 3 years (unless you have have been
given a special Visa/Residence permits that gives you the permanent right to remain)
- Are Unemployed in receipt of benefit or Employed and can provide evidence (Subject to
- Can provide Identifications and relevant documentation as required
- If on the 31st of August 2019, you were aged between 19-23, you need to have gained a
full level 2 qualification (e.g. five or more GCSE/O-Levels at grades A* – C / 4 – 9,
one A-Level, two/three AS-Levels, five or more CSE grade 1’s, GNVQ Intermediate, QCF
Diploma Level 2).
How home-based learning works
After an initial digital assessment, you will receive access to the digital course, which is full of engaging and comprehensive content such as videos, quizzes, and more. You will be paired with a qualified assessor who will provide you with ongoing, friendly support. You'll then complete an online assessment in order to receive your qualification.
Jobs that this qualification can lead to:
- Customer Service Manager
- Retail assistant
- Principles of customer service and delivery
- Understand customers
- Understand employer organisations
- Understand how to communicate with customers
- Understand how to handle customer information
- Understand how to resolve problems and deliver customer service to challenging customers
- Understand how to develop customer relationships
Where and when do courses take place?
Our Home Learning courses take place from the comfort of your home! You can be enrolled on our courses whenever you are ready, and start when you’re ready.
Can I work at my own pace and my own time?
Yes, the main advantage of doing our Home Learning course is that allows you to be flexible to choose the times that suits you to learn. Each course will have a recommended date to complete, with plenty of time to work through the units to gain the qualification.
Do I have to attend your training centre?
No, you don’t need to attend our training center for any of our Home Learning courses. (Note that under normal circumstances we deliver various classroom-based courses from our training centers in Croydon, Harrow and Tottenham - learn more at https://strivetraining.co.uk/classroom-based-courses/)
How many courses can I take?
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
I’m not great with technology - will I be able to learn online?
We continually try to make learning simple and transparent. Learning through our online platform is incredibly easy and you can navigate around your qualification quickly and access all the learning materials as soon as you login.
Your studying should be about what you learn, not how you learn it. Which is why we make the entire process as simple as possible to help you adjust to learning online.
Simply complete the short form on the right. You'll then be invited to select between a
Fast-Track online registration, or a guided phone registration with one of our team members.
This registration process will confirm your eligibility to have your qualification 100%
government funded. Join 30,000 other learners who have chosen to upskill with Strive
Training - register now!