Home-Learning Retail Knowledge
Retail Operations

This course will give you a thorough understanding of retail operations, opening the door to progress within or pursue a career in the retail sector.

Course Length
Completed within 5 - 10 weeks, on average.

Fully accredited by

Course Description

This qualification is for anyone with an interest in the world of retail! You’ll gain a clear understanding of effective customer service, teamwork and what to expect when working in the retail sector.

Course Length: On average, this course is completed within 5 – 10 weeks. But the more time you dedicate, the sooner you can complete it. The pace of the learning is up to you.

Free Course for: Anyone aged 19 or over who has been living in the European Union for the last 3 years

Certified Awarding Body: NCFE

 

 

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Exclusive for FastTrack Learners

Premium employment support

We'll tap into our strong employer network to source relevant job opportunities. Plus, get one-to-one assistance to power up your CV, job application and interview preparations!

Fast-Track pacing

Achieve your qualification after only two to four weeks of full-time learning thats shaped around your schedule.

Free Lifetime Use of Our Career Direction App

See how your transferable skills, interests, and experience can open up doors to brand new career opportunities you'd never considered before!

Are you eligible to complete this qualification for free?

This qualification is 100% government funded if:

  • On the 31st of August 2019, you were aged 19 or over
  • You currently live in England. (However, anyone living in the following areas is not eligible for funding: Cambridgeshire and Peterborough, Greater Manchester, Liverpool City Region, Tees Valley, West Midlands, and the West of England.)
  • You have lived in the European Union for the last 3 years (unless you have have been given a special Visa/Residence permits that gives you the permanent right to remain)
  • Are Unemployed in receipt of benefit or Employed and can provide evidence (Subject to eligibility)
  • Can provide Identifications and relevant documentation as required
  • If on the 31st of August 2019, you were aged between 19-23, you need to have gained a full level 2 qualification (e.g. five or more GCSE/O-Levels at grades A* – C / 4 – 9, one A-Level, two/three AS-Levels, five or more CSE grade 1’s, GNVQ Intermediate, QCF Diploma Level 2).
How home-based learning works

After an initial digital assessment, you will receive access to the digital course, which is full of engaging and comprehensive content such as videos, quizzes, and more. You will be paired with a qualified assessor who will provide you with ongoing, friendly support. You'll then complete an online assessment in order to receive your qualification.

Jobs that this qualification can lead to:
  • Specialist sales assistant
  • Customer service assistant
  • Stockroom assistants
  • Visual merchandisers
  • Cash-point operators
Course Content

1. Understanding customer service in the retail sector

In this unit your learners will learn how important effective customer service is to a retail business, particularly in relation to customer needs, customer service procedures and dealing with customer complaints.

2. Understanding the retail selling process

This unit explores the benefits of product knowledge and using questions to identify customer needs. It also helps learners understand selling models and how sales are closed.

3. Understanding how individuals and teams contribute to the effectiveness of a retail business

In this unit your learners will cover various aspects involved in the effectiveness of a retail business. This includes understanding employment rights and responsibilities, the importance of effective team work and communications skills.

4. Understanding how a retail business maintains health and safety on its premises

In this unit your learners will look at health and safety in a retail environment, including what actions to take in an emergency and what is considered general safe working practice.

5. Understanding retail consumer law

In this unit your learners will examine consumer legislation, including protection against unfair trading practices and consequences for business and employees of contravening retail law.

6.Understand how to deal with customer queries and complaints in a retail environment

This unit will give your learners an understanding of how to resolve queries and complaints in a retail environment and how this could contribute to customer confidence.

7. Understanding the handling of customer payments in a retail business

This unit will provide your learners with an understanding of the different payment methods accepted from retail customers and the risks involved in handling payments. This will cover the key responsibilities of a retail cashier.

8. Understanding the control, receipt and storage of stock in a retail business

In this unit your learners will gain an understanding of the importance of having the right stock levels, and will cover how goods are received and how stock should be stored to prevent damage or loss.

Qualification
  • A Level 2 Certificate in Understanding Retail Operations
Frequently Asked Questions
Our Home Learning courses take place from the comfort of your home! You can be enrolled on our courses whenever you are ready, and start when you’re ready.
Yes, the main advantage of doing our Home Learning course is that allows you to be flexible to choose the times that suits you to learn. Each course will have a recommended date to complete, with plenty of time to work through the units to gain the qualification.
The amount of time that you dedicate to the course is entirely flexible. Depending on the qualification, someone dedicating 15 hours of learning a week can complete their qualification within eight weeks.
All our courses are free for those who are employed and unemployed, subject to eligibility.
We are adding the ability to enroll yourself very soon, but in the meantime, please fill out the form on this page - and someone from the team will get in touch with you within a day.
No, you don’t need to attend our training center for any of our Home Learning courses. (Note that under normal circumstances we deliver various classroom-based courses from our training centers in Croydon, Harrow and Tottenham - learn more at https://strivetraining.co.uk/classroom-based-courses/)
Yes, anyone who is employed or unemployed can enroll on any of our courses, subject to eligibility.
No, you can start when you are ready and enroll when you are ready.
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognized certification on achievement.
All our Home Learning courses are assignment based, you will need to complete assignments for each of the units of the qualifications and submit them to your assessor.
Your assessor will be available to support you through email or our messaging system and provide feedback on all your assignments you submit.
Yes, you will be provided with regular progress updates.
Yes, there are further courses that will become available in due course, we will be keeping our website updated regularly, but if you would like to be notified please email us at homelearning@strivetraining.co.uk
We continually try to make learning simple and transparent. Learning through our online platform is incredibly easy and you can navigate around your qualification quickly and access all the learning materials as soon as you login. Your studying should be about what you learn, not how you learn it. Which is why we make the entire process as simple as possible to help you adjust to learning online.
Next Steps

Get in touch with us via the form on this page, and one of the team will get back to straight away to book your initial online or phone-based assessment. After all, we need to make sure you qualify for the free accredited course. But don't worry - it's a quick and straight-forward process that we'll personally walk you through!