Customer Service (Entry Level 3)

Deliver effortlessly brilliant customer service. Our Entry Level 3 Customer Service course will give you the expertise to land and excel in your next job!

Nationally Accredited

100% free

A two week course

Live Virtual Classroom

Employment support

Entry Level 3 qualification

Join over 40,000 people who have upskilled with Strive Training!

Course Description

A City & Guilds qualification (Entry Level 3) will provide you with the skills and knowledge you need to excel in customer service, and help your CV stand out.

Customer Service is also an ideal starting point for those wanting to further advance their careers.

Course Length: This is a two week course

Course Dates: June 21, July 19

Free Course for: Anyone who is unemployed and aged 19 or over who has been living in the European Union for the last 3 years

Qualification: Entry Level 3 Certificate for Induction to Customer Service

Certified Awarding Body: City & Guilds

How Home Learning Works: Each day you will have two live, interactive Zoom sessions with our experienced and dynamic Customer Service tutor: From 9:30am – 12:30pm and 1:30pm – 4:30pm.

Plus we’ll provide post-course employment assistance: get access to specially sourced job opportunities, and 1-to-1 advice on career direction, CVs, job applications, and more!

Course Content
  • Understand the services or products offered by the organisation
  • Learn how to best serve customers – from dealing with queries to complaints
  • Know how to anticipate questions from customers
  • Learn the importance of active listening and clear communication with customers
  • Understand how using information from customers can contribute to better customer service
  • Learn how to dress to impress for a customer service job
  • Learn to effectively relate to both customers and colleagues
  • Discover the benefits of positive body language when dealing with customers and colleagues
  • Learn the organisational procedures for a particular customer service job
  • Know how to maintain good data security practices when delivering customer service
  • Become aware of good health and safety practices when delivering customer service
  • Understand the relevant external rules in a customer service job

Course Objectives:

By the end of this course, you’ll be able to:

  • Understand the role of customer service in an organisation and identify common customer service terms and processes
  • Deliver excellent customer service and avoid common missteps
  • Appropriately handle upset customers and how best to resolve complaints
  • Clarify details of queries or requests to support customer service delivery
  • Work effectively as part of a team to resolve problems
Are you eligible to complete this qualification for free?

This qualification is 100% government funded if:

  • You were born before the 31st August 2001
  • You must currently live in England. However, anyone living in the following areas is not eligible for funding: Cambridgeshire and Peterborough, Greater Manchester, Liverpool City Region, Tees Valley, West Midlands and West of England
  • You have lived in the European Union for the last 3 years (unless you have have been given a special Visa/Residence permits that gives you the permanent right to remain)
  • Are Unemployed and can provide evidence (Subject to eligibility)
  • Can provide Identifications and relevant documentation as required
  • If on the 31st of August 2019, you were aged between 19-23, you need to have gained a full level 2 qualification (e.g. five or more GCSE/O-Levels at grades A* – C / 4 – 9, one A-Level, two/three AS-Levels, five or more CSE grade 1’s, GNVQ Intermediate, QCF Diploma Level 2)
What Students Like You Are Saying
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Juliet Afejuki-Aganbi
Juliet Afejuki-Aganbi

Excellent!

I never through I’d be able to confidently apply for a job and actually enjoy going to a job interview – thank you Strive! I’m now feeling very positive about my future.

Star Star Star Star Star
Chantel Loveday
Chantel Loveday

Excellent!

I would definitely recommend Strive...Honestly, I want to do all of Strive’s courses before I’m ready to work again!

Star Star Star Star Star
Alan French
Alan French

Excellent!

I can say, in all honesty, that I would never have gotten to this point without Strive Training’s help.

Why Learn with Us

A fully certified and nationally accredited qualification

100% government funded - you don't pay anything! (Check your eligibility.)

Ongoing and comprehensive one-to-one support from an expert assessor

Comprehensive employment support service

FAQs
Our Home Learning courses take place from the comfort of your home! You'll join a virtual classroom on Zoom.
All our courses are free for those who are unemployed, subject to eligibility.
No, you don’t need to attend our training center for any of our Home Learning courses. (Note that under normal circumstances we deliver various classroom-based courses from our training centers in Croydon, Harrow and Tottenham - learn more at https://strivetraining.wpengine.com/classroom-based-courses/)
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement.
All our Home Learning courses are assignment based, you will need to complete assignments for each of the units of the qualifications and submit them to your assessor.
Yes, there are further courses that will become available in due course, we will be keeping our website updated regularly, but if you would like to be notified please email us at homelearning@strivetraining.co.uk
We continually try to make learning simple and transparent. Learning through our online platform is incredibly easy and you can navigate around your qualification quickly and access all the learning materials as soon as you login. Your studying should be about what you learn, not how you learn it. Which is why we make the entire process as simple as possible to help you adjust to learning online.
Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded. Join 40,000 other learners who have chosen to upskill with Strive Training - register now!

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