About the course
|Course starting dates||To be advised|
|Course length||This is a two week course|
|Certified Awarding||City & Guilds|
|Lesson times||Your daily Zoom session, with our experienced and dynamic tutor, runs from 9:30am to 4:30pm (with a one hour lunch break).|
A two week course that has been carefully designed to provide you with the Customer Service skills and knowledge that employers are looking for in new recruits. You will learn key concepts that could set you up for a successful career in customer service.
Plus we’ll provide post-course employment assistance: get access to specially sourced job opportunities, and 1-to-1 advice on career direction, CVs, job applications, and more!
By the end of this course, you'll have:
- Understand what contributes to good customer service and be familiar with common customer service terms and processes
- Effortlessly deal with customers face-to-face and over the phone
- Go the extra mile in delivering an exceptional customer experience
- Use questioning techniques to appropriately manage customer requests and queries
- Work effectively within a team to support the delivery of customer service
Create a good impression on customers
Apply legislation, regulation and organisational procedures for customer service
Deal with queries and requests
Working in customer service
Communicate effectively with customers
Contribute to effective customer service
The customer service experience
Work in a customer-friendly way
Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.
This registration process will confirm your eligibility to have your qualification 100% government funded.
Join 60,000 other learners who have chosen to upskill with Strive Training - register now!
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