Customer Service SWAP with Wincanton/Waitrose

Join Wincanton’s team representing Waitrose while you earn an accredited Level 1 Qualification in Customer Service.

Nationally Accredited

100% free

A two week course

Live Virtual Classroom

Employment support

Level 1 qualification

Join over 40,000 people who have upskilled with Strive Training!

Course Description

Wincanton is a leading third-party logistics (3PL) and supply chain solutions provider in the UK and Ireland. They have recently partnered with Waitrose to open a Customer Fulfilment Centre in Greenford, Ealing – and they’re hiring Customer Delivery Drivers.

This two-week, home-based course will prepare you with the specific skills that Wincanton are looking for.


You’ll hear directly from Wincanton’s recruiting team about the role, and how you can successfully progress through their recruitment process. You’ll also receive a guaranteed job interview with Wincanton. Plus, our specialist employment team is here to help you all the way through the job application process.


Course Length: This is a two week course, full-time, every day from 9:30am – 12:30pm and 1:30pm – 4:30pm.

Course Dates: July 19 – July 30, 2021

Free Course for: Anyone who is unemployed and aged 19 or over who has been living in the European Union for the last 3 years

Qualification: Level 1 Certificate for Introduction to Customer Service

Certified Awarding Body: City & Guilds

How Home Learning Works: Each day you will have two live, interactive Zoom sessions with our experienced and dynamic Customer Service tutor.


About the Customer Deliver Driver role:

Working hours:

  • AM shift starting work time between 5am-7.30am or PM shift starting work between 1pm-3pm
  • 8 hours shifts
  • Overtime is paid at standard rate from 40 hours

Within this role, you will:

  • Be spending your day greeting our customers and delivering their shopping on-time with lots of Waitrose personality
  • Operate your vehicle in a safe, legal and economical manner always
  • Carry out daily vehicle checks accurately and follow correct defect procedures
  • Work with our customers in mind – from loading up, fueling and checking the van for the next route, or giving a customer a call so they know what time their shopping will arrive
  • Deal with any queries or complaints in a courteous and efficient manner

Job Criteria:

  • Have the right to work in the UK and be able to provide these documents at interview.
  • Over 18 years old, have had a full UK driving license (manual) with no more than 6 penalty points
  • Understands the basics and importance of Health and Safety procedures
  • Able to lift and handle heavy goods
  • Have excellent communication skills
  • Must not have been disqualified from driving within the last 10 years, we will not be able to accept your application
  • Are safe and courteous driver who can deliver our outstanding service right to our customers’ doors.
  • Please be aware that as part of our recruitment process, job offers are subject to a basic (DBS) Criminal Record Check and will include a license check, which will be carried out by an external third party.
  • Candidates must be available to attend 1 week of paid in-house training.
  • Deal with any queries or complaints in a courteous and efficient manner
  • Duties will include spending time in a chilled area, so must be able to handle cold temperatures
  • Duties will include handling meat and alcohol
Course Content
  • Understand the services or products offered by the organisation
  • Learn how to best serve customers – from dealing with queries to
  • Know how to anticipate questions from customers
  • Learn the importance of active listening and clear communication with
  • Understand how using information from customers can contribute to better
    customer service
  • Learn how to dress to impress for a customer service job
  • Learn to effectively relate to both customers and colleagues
  • Discover the benefits of positive body language when dealing with customers
    and colleagues
  • Learn the organisational procedures for a particular customer service
  • Know how to maintain good data security practices when delivering customer
  • Become aware of good health and safety practices when delivering customer
  • Understand the relevant external rules in a customer service job
Course Objectives:
  • By the end of this course, you’ll be able to:
  • Understand the role of customer service in an organisation and identify common
    customer service terms and processes
  • Deliver excellent customer service and avoid common missteps
  • Appropriately handle upset customers and how best to resolve complaints
  • Clarify details of queries or requests to support customer service
  • Work effectively as part of a team to resolve problems
Are you eligible to complete this qualification for free?

This qualification is 100% government funded if:

  • You were born before the 31st August 2001
  • You must currently live in England. However, anyone living in the following areas is not eligible for funding: Cambridgeshire and Peterborough, Greater Manchester, Liverpool City Region, Tees Valley, West Midlands and West of England
  • You have lived in the European Union for the last 3 years (unless you have have been given a special Visa/Residence permits that gives you the permanent right to remain)
  • Are Unemployed and can provide evidence (Subject to eligibility)
  • Can provide Identifications and relevant documentation as required
  • If on the 31st of August 2019, you were aged between 19-23, you need to have gained a full level 2 qualification (e.g. five or more GCSE/O-Levels at grades A* – C / 4 – 9, one A-Level, two/three AS-Levels, five or more CSE grade 1’s, GNVQ Intermediate, QCF Diploma Level 2)

Why Learn with Us

A fully certified and nationally accredited qualification

100% government funded - you don't pay anything! (Check your eligibility.)

Ongoing and comprehensive one-to-one support from an expert assessor

Comprehensive employment support service

Our Home Learning courses take place from the comfort of your home! You'll join a virtual classroom on Zoom.
All our courses are free for those who are unemployed, subject to eligibility.
No, you don’t need to attend our training center for any of our Home Learning courses. (Note that under normal circumstances we deliver various classroom-based courses from our training centers in Croydon, Harrow and Tottenham - learn more at
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement.
All our Home Learning courses are assignment based, you will need to complete assignments for each of the units of the qualifications and submit them to your assessor.
Yes, there are further courses that will become available in due course, we will be keeping our website updated regularly, but if you would like to be notified please email us at
We continually try to make learning simple and transparent. Learning through our online platform is incredibly easy and you can navigate around your qualification quickly and access all the learning materials as soon as you login. Your studying should be about what you learn, not how you learn it. Which is why we make the entire process as simple as possible to help you adjust to learning online.
The general certification process is normally from 6-8 weeks. However, due to the pandemic, the Awarding Bodies service has been impacted which can cause a delay. We are working hard to distribute all the certificates that we have received in a timely manner and we will send a text as soon as the certificates are ready. For all queries regarding certification please email us on When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.
Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded. Join 40,000 other learners who have chosen to upskill with Strive Training - register now!

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