• Unit 1: Principles of providing administrative services

You’ll develop knowledge of a range of administrative support tasks, including how to administer meetings, organise travel, manage diaries, operate mail services and use common office equipment. You’ll also explore the role of customer service in a business environment.

• Unit 2: Principles of business document production and information management

Learn how to prepare and distribute business documents and effectively manage information. You’ll learn about the various formats used for business documents, how different documents are distributed, and the implications of regulations on creating and storing documents.

• Unit 3: Understand employer organisations

In this unit, you’ll learn the differences between the private, public and voluntary sectors and explore how different organisational structures function. You’ll also gain an understanding of why change in the business environment is important.

• Unit 4: Principles of communication in the business environment

During this unit, you’ll learn why different types of communication methods are used in the business environment and how to apply them when interacting with certain audiences. You’ll also examine the importance of correct grammar and spelling in business communications.

• Unit 5: Principles of developing working relationships with colleagues

Develop a solid understanding of how to effectively work in a team. You’ll learn how to positively give and receive feedback, diffuse group conflicts, and take on the role of a ‘buddy’ to a colleague.

• Unit 6: Principle of providing administrative services

You’ll develop principles of everyday business administration tasks, such as handling mail, welcoming visitors, managing diary systems and organising events. You’ll also explore how finances are relevant to administrators.

• Unit 7: How to prepare text

Understand how to use notes and create text to support your role as an administrator. You’ll learn how to take notes like pro, successfully transcribe notes by others, and use technology to assist you in creating and formatting text.