Home-Learning Retail Knowledge
Retail Operations

Stock up on valuable retail skills. From creating a seamless customer experience to working as part of a busy team to deliver a dependable service – we’re here to provide you with all the skills you need to land your job in the world of retail.

Nationally accredited

100% Government funded

Takes on average 5 - 10 weeks

Engaging Online Learning

Expert 1-to-1 support

Level 2 qualification

Join over 50,000 people who have upskilled with Strive Training!

Course Description

This qualification is for anyone with an interest in the world of retail! You’ll gain a clear understanding of effective customer service, teamwork and what to expect when working in the retail sector.

Course Length: This course can typically be completed within 5 – 10 weeks, depending on your time availability.

If you spend this much time per week… Then you’ll complete your qualification in…
24 hours 5 weeks
15 hours 8 weeks
12 hours 10 weeks
10 hours 12 weeks

We have course work submission milestones in place to ensure you’re on track to complete your qualification within a maximum 12 weeks.

Free Course for: Anyone who is unemployed and aged 19 or over who has been living in the European Union for the last 3 years

Qualification: Level 2 Certificate in Understanding Retail Operations (RQF)

Certified Awarding Body: TQUK

 

 

 

See what others are saying about the course:

How home-based learning works

After an initial digital assessment, you will receive access to the digital course, which is full of engaging and comprehensive content such as videos, quizzes, and more. You will be paired with a qualified assessor who will provide you with ongoing, friendly support. You'll then complete an online assessment in order to receive your qualification.

Jobs that this qualification can lead to:
  • Specialist sales assistant
  • Customer service assistant
  • Stockroom assistants
  • Visual merchandisers
  • Cash-point operators
Course Content

1. Understanding customer service in the retail sector

In this unit your learners will learn how important effective customer service is to a retail business, particularly in relation to customer needs, customer service procedures and dealing with customer complaints.

2. Understanding the retail selling process

This unit explores the benefits of product knowledge and using questions to identify customer needs. It also helps learners understand selling models and how sales are closed.

3. Understanding how individuals and teams contribute to the effectiveness of a retail business

In this unit your learners will cover various aspects involved in the effectiveness of a retail business. This includes understanding employment rights and responsibilities, the importance of effective team work and communications skills.

4. Understanding how a retail business maintains health and safety on its premises

In this unit your learners will look at health and safety in a retail environment, including what actions to take in an emergency and what is considered general safe working practice.

5. Understanding retail consumer law

In this unit your learners will examine consumer legislation, including protection against unfair trading practices and consequences for business and employees of contravening retail law.

6.Understand how to deal with customer queries and complaints in a retail environment

This unit will give your learners an understanding of how to resolve queries and complaints in a retail environment and how this could contribute to customer confidence.

7. Understanding the handling of customer payments in a retail business

This unit will provide your learners with an understanding of the different payment methods accepted from retail customers and the risks involved in handling payments. This will cover the key responsibilities of a retail cashier.

8. Understanding the control, receipt and storage of stock in a retail business

In this unit your learners will gain an understanding of the importance of having the right stock levels, and will cover how goods are received and how stock should be stored to prevent damage or loss.

Are you eligible to complete this qualification for free?

This qualification is 100% government funded if:

  • You were born before the 31st August 2002
  • You must currently live in England. However, anyone living in the following areas is not eligible for funding: Cambridgeshire and Peterborough, Greater Manchester, Liverpool City Region, Tees Valley, West Midlands and West of England
  • You have lived in the European Union for the last 3 years (unless you have have been given a special Visa/Residence permits that gives you the permanent right to remain)
  • Are Unemployed and can provide evidence (Subject to eligibility)
  • Can provide Identifications and relevant documentation as required
  • If on the 31st of August 2020, you were aged between 19-23, you need to have gained a full level 2 qualification (e.g. five or more GCSE/O-Levels at grades A* – C / 4 – 9, one A-Level, two/three AS-Levels, five or more CSE grade 1’s, GNVQ Intermediate, QCF Diploma Level 2)

Why Learn with Us

A fully certified and nationally accredited qualification

100% government funded - you don't pay anything! (Check your eligibility.)

Ongoing and comprehensive one-to-one support from an expert assessor

Comprehensive employment support service

FAQs
Our Home Learning courses take place from the comfort of your home! You can be enrolled on our courses whenever you are ready, and start when you’re ready.
Yes, the main advantage of doing our Home Learning course is that allows you to be flexible to choose the times that suits you to learn. Each course will have a planed date to complete, with plenty of time to work through the units to gain the qualification.
The amount of time that you dedicate to the course is entirely flexible. Depending on the qualification, someone dedicating 15 hours of learning a week can complete their qualification within eight weeks.
All our courses are free for those who are employed and unemployed, subject to eligibility.
We are adding the ability to enroll yourself very soon, but in the meantime, please fill out the form on this page - and someone from the team will get in touch with you within a day.
No, you don’t need to attend our training center for any of our Home Learning courses. (Note that under normal circumstances we deliver various classroom-based courses from our training centers in Croydon, Harrow and Tottenham - learn more at https://strivetraining.wpengine.com/classroom-based-courses/)
Yes, anyone who is employed or unemployed can enroll on any of our courses, subject to eligibility.
No, you can start when you are ready and enroll when you are ready.
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognized certification on achievement.
All our Home Learning courses are assignment based, you will need to complete assignments for each of the units of the qualifications and submit them to your assessor.
Your assessor will be available to support you through email or our messaging system and provide feedback on all your assignments you submit.
Yes, you will be provided with regular progress updates.
Yes, there are further courses that will become available in due course, we will be keeping our website updated regularly, but if you would like to be notified please email us at homelearning@strivetraining.co.uk
We continually try to make learning simple and transparent. Learning through our online platform is incredibly easy and you can navigate around your qualification quickly and access all the learning materials as soon as you login. Your studying should be about what you learn, not how you learn it. Which is why we make the entire process as simple as possible to help you adjust to learning online.
The general certification process is normally from 6-8 weeks. However, due to the pandemic, the Awarding Bodies service has been impacted which can cause a delay. We are working hard to distribute all the certificates that we have received in a timely manner and we will send a text as soon as the certificates are ready. For all queries regarding certification please email us on certification@strivetraining.co.uk. When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.
Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded. Join 50,000 other learners who have chosen to upskill with Strive Training - register now!

What students like you are saying

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