Hospitality and Catering SWAP with Sodexo and Hilton

Next course: Monday, July 4th

Join Sodexo or Hilton’s team after earning an accredited Level 1 Qualification in Occupational Workplace Studies (Hospitality).

This is an exclusive sector-based work academy programme (“SWAP”): earn an accredited level 1 qualification, with guaranteed job interviews!

Nationally accredited

100% free

A two week course

Live virtual classroom

Employment support

Level 1 qualification

Join over 50,000 people who have upskilled with Strive Training!

Course Description

Sodexo and Hilton are two of the UK’s best known hospitality employers. This two-week, home-based course will prepare you with the specific skills that they’re looking for in new recruits, and each graduate will receive a guaranteed interview with both Sodexo and Hilton!

You’ll hear directly from their respective recruiting teams about their vacancies and gain exclusive insights. (For more information, click the ‘job details’ tab).

Plus, our specialist employment team is here to help you all the way through the job application process.

By the end of this course, you’ll be able to:

    • Master the basics of food preparation and cooking and prepare simple dishes
    • Create a positive experience for customers in the hospitality industry
    • Explore different career paths within the hospitality industry
    • Understand how establishments differ within the hospitality and catering industry and what makes them unique
    • Maintain a safe and healthy workplace and correctly follow safety and security procedures

Course Length: This is a two week course

Course starting dates: July 4th

Free course for: Anyone who is unemployed and aged 19 or over who has been living in the European Union for the last 3 years

Qualification: You will receive a Level 1 Certificate in Occupational Workplace Studies (Hospitality).

Certified Awarding Body: NCFE

How Home Learning works: Each day you will have two live, interactive Zoom sessions with our experienced and dynamic Hospitality tutor: From 9:30am – 12:30pm and 1:30pm – 4:30pm.

Plus we’ll provide post-course employment assistance: get access to specially sourced job opportunities, and 1-to-1 advice on career direction, CVs, job applications, and more!

Course Content
  • Unit 1: Develop customer service skills

In this introductory unit, you’ll explore essential customer service concepts and uncover the benefits and importance of good customer service in the hospitality industry.

  • Unit 2: Customer service in the hospitality industry

In Unit 2, you’ll outline what constitutes good customer service, and explore examples of how to provide an excellent customer experience depending on your customer. In addition, you’ll develop techniques for ensuring positive customer communication.

  • Unit 3: Introduction to the catering and hospitality industry

During this unit, you’ll explore the different sectors of the catering and hospitality industry. You’ll find out about the various types of hospitality and catering establishments, their main features, and the various job roles available to you. Plus, you’ll learn about the relevant qualifications, training and experience required to work within this exciting sector.

  • Unit 4: Maintenance of a safe, hygienic and secure working environment

In the final unit, you’ll discover how to maintain personal health and hygiene in a safe and secure working environment. You’ll learn about proper workwear in the hospitality industry and how to identify any potential health and safety hazards and deal with them correctly.

Are you eligible to complete this qualification for free?

This qualification is 100% government funded if:

  • You were born before the 31st August 2002
  • You must currently live in England. However, anyone living in the following areas is not eligible for funding: Cambridgeshire and Peterborough, Greater Manchester, Liverpool City Region, Tees Valley, West Midlands and West of England
  • You have lived in the European Union for the last 3 years (unless you have have been given a special Visa/Residence permits that gives you the permanent right to remain)
  • Are Unemployed and can provide evidence (Subject to eligibility)
  • Can provide Identifications and relevant documentation as required
  • If on the 31st of August 2020, you were aged between 19-23, you need to have gained a full level 2 qualification (e.g. five or more GCSE/O-Levels at grades A* – C / 4 – 9, one A-Level, two/three AS-Levels, five or more CSE grade 1’s, GNVQ Intermediate, QCF Diploma Level 2)

Sodexo have the following vacancies:

  • Colchester: Waiting Staff, Chefs, Kitchen Porters and Food Service AssistantsColchester Garrison
  • London: Waiting Staff, Runners, Bar Staff, Baristas, Food Service Assistants, Chefs All Levels, Cellar and Kitchen Porters, Supervisory and Management Roles, Apprenticeships and Further Training Opportunities, Events Staff – The Wallace (Manchester Square W1), RAF Hendon (NW9), The Royal Academy of Arts (Piccadilly) , Chelsea Flower Show (SW3), Bateaux London  (Victoria Embankment, WC2N) The Athenaeum (Mayfair) 
  • Berkshire – Events Staff of all levels and experiences Ascot Racecourse and Henley Regatta
  • Brighton – Various hospitality and events staff  Brighton and Hove Albion American Express Community Stadium
  • Bury St Edmunds – Waiting Staff, Runners, Bar Staff, Baristas, Food Service Assistants, Chefs All Levels, Cellar and Kitchen Porters, Supervisory and Management Roles, Apprenticeships and Further Training Opportunities, Events Staff The Apex
  • Kent – Events Staff all levels and experiences The Spitfire Ground (Canterbury) 
  • Sussex – Events Staff all levels and experiences The 1st Central County Ground (Hove)
  • Wigan – Various hospitality and events staff DW Stadium 
  • Doncaster – Various hospitality and events staff ECO Power Stadium
  • Blackburn – Various hospitality and events staff Blackburn Rovers Football Club
  • Lancashire – Waiting Staff, Runners, Bar Staff, Baristas, Food Service Assistants, Chefs All Levels, Cellar and Kitchen Porters, Supervisory and Management Roles, Apprenticeships and Further Training Opportunities, Events Staff Royal Lytham and St Annes Golf Club
  • Leeds – Various hospitality and events staff Headingley Stadium 
  • Liverpool – Various hospitality and events staff Goodison Park (Everton Football Stadium, L4), Arena and Conference
  • Newcastle – Various hospitality and events staff St James Park Stadium 

Hilton have the following vacancies:

  • Front office and concierge
  • Sales and reservations
  • Housekeeping
  • Food and beverage
Our Home Learning courses take place from the comfort of your home! You'll join a virtual classroom on Zoom.
All our courses are free for those who are unemployed, subject to eligibility.
No, you don’t need to attend our training center for any of our Home Learning courses. (Note that under normal circumstances we deliver various classroom-based courses from our training centers in Croydon, Harrow and Tottenham - learn more at
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement.
All our Home Learning courses are assignment based, you will need to complete assignments for each of the units of the qualifications and submit them to your assessor.
Yes, there are further courses that will become available in due course, we will be keeping our website updated regularly, but if you would like to be notified please email us at
We continually try to make learning simple and transparent. Learning through our online platform is incredibly easy and you can navigate around your qualification quickly and access all the learning materials as soon as you login. Your studying should be about what you learn, not how you learn it. Which is why we make the entire process as simple as possible to help you adjust to learning online.
The general certification process is a minimum of 12 weeks. Due to the pandemic, the Awarding Bodies service has been impacted which can cause a delay. We are working hard to distribute all the certificates that we have received in a timely manner and we will send a text as soon as the certificates are ready. For all queries regarding certification please email us on When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.
Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded. Join 50,000 other learners who have chosen to upskill with Strive Training - register now!

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