- Unit 1: Information, advice or guidance in practice
In this unit, you’ll explore the distinction between information, advice and guidance and learn about the different ways in which you can support clients. You’ll also develop an understanding of your own boundaries in relation to working with clients and identify how to refer or signpost individuals to other agencies. In addition, you’ll look at how client records are kept within organisations and understand the purpose of accurate record-keeping.
- Unit 2: Developing interaction skills for information, advice or guidance
During this unit, you’ll gain an understanding of how to interact with clients and develop skills for effective communication. You’ll discover how to use a range of questioning techniques to encourage communication with clients and develop essential skills in listening and non-verbal communication. Additionally, you’ll explore how your own values, beliefs and attitude can influence your interaction with clients and understand the importance of confidentiality.
- Unit 3: Signposting and referral in information, advice or guidance
In this third unit, you’ll examine the differences between signposting and referrals and find out when it’s appropropriate to signpost or refer a client to other agencies or within your own organisation. You’ll also explore the process for monitoring and evaluating signposting of clients to others, and learn how to refer clients in a supportive and appropriate manner.
- Unit 4: Information, advice or guidance in context
The goal of this unit is to help you understand providing information, advice or guidance in the context of your own practice and with a specific group of clients. You’ll use real-world examples to better understand how to help different clients explore their options and make appropriate choices. Plus, you’ll gain an understanding of how discriminatory practices and behaviours can impact certain client groups and how to overcome these.
- Unit 5: Skills for advice providers
The final unit will examine the role of social policy in advice work and help you develop the skills to navigate advice interviews. You’ll explore the relationship between client and advisor, stages of the advice interview and client confidentiality. Furthermore, you’ll learn how to empower clients to take action, negotiate effectively on a client’s behalf, and use information resources to resolve client enquiries.