Information, Advice or Guidance - Strive Training
Information, Advice or Guidance

Confidently deliver great communication, advice and guidance. Need to communicate effectively with a wide variety of people? Don’t worry, we’ve got you covered. This course will equip you with a full package of listening, communication and advice related skills – making your next conversation an easier one.

Nationally Accredited

100% free

Takes on average 5 - 10 weeks

Engaging Online Learning

Expert 1-to-1 support

Level 2 qualification

Join over 50,000 people who have upskilled with Strive Training!

Course Description

UK employers are often interested in candidates who can demonstrate an understanding of the importance of communicating appropriately with customers, clients, and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, you will gain a comprehensive understanding of the key areas associated with providing effective IAG, which includes signposting, referrals, record keeping, confidentiality, in addition to communication and listening techniques.

By the end of this course, you’ll be able to:

    • Effectively provide information, advice and guidance to clients and support them in assessing their options
    • Tap into your own personal strengths and develop communication skills to enhance service delivery to clients
    • Enable clients to challenge discriminatory behaviours and practices and effectively navigate common barriers in relation to equality and diversity
    • Understand the role of social policy in advice work, negotiate effectively on behalf of clients and support and action planning

Course Length: This course can typically be completed within 5 – 10 weeks, depending on your time availability.

If you spend this much time per week… Then you’ll complete your qualification in…
24 hours 5 weeks
15 hours 8 weeks
12 hours 10 weeks
10 hours 12 weeks

We have course work submission milestones in place to ensure you’re on track to complete your qualification within a maximum 12 weeks.

Free Course for: Anyone who is unemployed and aged 19 or over who has been living in the European Union for the last 3 years

Qualification: Level 2 Certificate in Information, Advice or Guidance (RQF)

Certified Awarding Body: TQUK

See what others are saying about this course:

How home-based learning works

After an initial digital assessment, you will receive access to the digital course, which is full of engaging and comprehensive content such as videos, quizzes, and more. You will be paired with a qualified assessor who will provide you with ongoing, friendly support. You'll then complete an online assessment in order to receive your qualification.

Jobs that this qualification can lead to:
  • HR Assistant
  • Recruitment Coordinator
Course Content
  • Unit 1: Information, advice or guidance in practice

In this unit, you’ll explore the distinction between information, advice and guidance and learn about the different ways in which you can support clients. You’ll also develop an understanding of your own boundaries in relation to working with clients and identify how to refer or signpost individuals to other agencies. In addition, you’ll look at how client records are kept within organisations and understand the purpose of accurate record-keeping.

  • Unit 2: Developing interaction skills for information, advice or guidance

During this unit, you’ll gain an understanding of how to interact with clients and develop skills for effective communication. You’ll discover how to use a range of questioning techniques to encourage communication with clients and develop essential skills in listening and non-verbal communication. Additionally, you’ll explore how your own values, beliefs and attitude can influence your interaction with clients and understand the importance of confidentiality.

  • Unit 3: Signposting and referral in information, advice or guidance

In this third unit, you’ll examine the differences between signposting and referrals and find out when it’s appropropriate to signpost or refer a client to other agencies or within your own organisation. You’ll also explore the process for monitoring and evaluating signposting of clients to others, and learn how to refer clients in a supportive and appropriate manner.

  • Unit 4: Information, advice or guidance in context

The goal of this unit is to help you understand providing information, advice or guidance in the context of your own practice and with a specific group of clients. You’ll use real-world examples to better understand how to help different clients explore their options and make appropriate choices. Plus, you’ll gain an understanding of how discriminatory practices and behaviours can impact certain client groups and how to overcome these.

  • Unit 5: Skills for advice providers

The final unit will examine the role of social policy in advice work and help you develop the skills to navigate advice interviews. You’ll explore the relationship between client and advisor, stages of the advice interview and client confidentiality. Furthermore, you’ll learn how to empower clients to take action, negotiate effectively on a client’s behalf, and use information resources to resolve client enquiries.

Are you eligible to complete this qualification for free?

This qualification is 100% government funded if:

  • You were born before the 31st August 2002
  • You must currently live in England. However, anyone living in the following areas is not eligible for funding: Cambridgeshire and Peterborough, Greater Manchester, Liverpool City Region, Tees Valley, West Midlands and West of England
  • You have lived in the European Union for the last 3 years (unless you have have been given a special Visa/Residence permits that gives you the permanent right to remain)
  • Are Unemployed and can provide evidence (Subject to eligibility)
  • Can provide Identifications and relevant documentation as required
  • If on the 31st of August 2020, you were aged between 19-23, you need to have gained a full level 2 qualification (e.g. five or more GCSE/O-Levels at grades A* – C / 4 – 9, one A-Level, two/three AS-Levels, five or more CSE grade 1’s, GNVQ Intermediate, QCF Diploma Level 2)
Our Home Learning courses take place from the comfort of your home! You can be enrolled on our courses whenever you are ready, and start when you’re ready.
Yes, the main advantage of doing our Home Learning course is that allows you to be flexible to choose the times that suits you to learn. Each course will have a planed date to complete, with plenty of time to work through the units to gain the qualification.
The amount of time that you dedicate to the course is entirely flexible. Depending on the qualification, someone dedicating 15 hours of learning a week can complete their qualification within eight weeks.
All our courses are free for those who are employed and unemployed, subject to eligibility.
We are adding the ability to enroll yourself very soon, but in the meantime, please fill out the form on this page - and someone from the team will get in touch with you within a day.
No, you don’t need to attend our training center for any of our Home Learning courses. (Note that under normal circumstances we deliver various classroom-based courses from our training centers in Croydon, Harrow and Tottenham - learn more at
Yes, anyone who is employed or unemployed can enroll on any of our courses, subject to eligibility.
No, you can start when you are ready and enroll when you are ready.
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognized certification on achievement.
All our Home Learning courses are assignment based, you will need to complete assignments for each of the units of the qualifications and submit them to your assessor.
Your assessor will be available to support you through email or our messaging system and provide feedback on all your assignments you submit.
Yes, you will be provided with regular progress updates.
Yes, there are further courses that will become available in due course, we will be keeping our website updated regularly, but if you would like to be notified please email us at
We continually try to make learning simple and transparent. Learning through our online platform is incredibly easy and you can navigate around your qualification quickly and access all the learning materials as soon as you login. Your studying should be about what you learn, not how you learn it. Which is why we make the entire process as simple as possible to help you adjust to learning online.
The general certification process is a minimum of 12 weeks. Due to the pandemic, the Awarding Bodies service has been impacted which can cause a delay. We are working hard to distribute all the certificates that we have received in a timely manner and we will send a text as soon as the certificates are ready. For all queries regarding certification please email us on When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.
Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded. Join 50,000 other learners who have chosen to upskill with Strive Training - register now!

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