- Unit 1: Introduction to warehousing and storage
In this introductory unit, you’ll gain an overview of the warehousing and storage industry and learn about the different types of warehousing. You’ll also examine the rights associated with logistics and explore the various functions and benefits of warehousing. .
- Unit 2: Understand how to receive and store goods
During this unit, you’ll understand how to receive and store goods, as well as the health and safety risks involved in these processes. You’ll learn how to prepare and receive goods in the incoming goods/offload inspection area, perform quality checks on goods received, and safely operate handling equipment. Also, you’ll gain insight into how to properly store goods depending on their type and size.
- Unit 3: Understand how to process orders and prepare them for dispatch
This unit will explore how to process orders and prepare them for dispatch, as well as the health and safety risks involved. You’ll learn how to accurately select and check goods for dispatch, process and prepare them for dispatch, and prevent risks when processing orders. Additionally, you’ll explore the reasons for holding stock.
- Unit 4: Understand how to check stock and update records
In this unit, you’ll gain an understanding of stock checks, including how, when and why stock checks are carried out. You’ll learn how to properly check stock levels, update records and how to deal with damaged, faulty or out-of-date items. Plus, you’ll understand the risks associated with checking stock and how to prevent them.
- Unit 5: Customer service in warehousing and storage
In your final unit, you’ll learn about the importance of customer service in warehousing and storage and how it can have both positive and negative impacts. You’ll gain an understanding of customer needs and develop skills for delivering a great customer experience.