Course Content
- Understand the services or products offered by the organisation
- Learn how to best serve customers – from dealing with queries to
complaints - Know how to anticipate questions from customers
- Learn the importance of active listening and clear communication with
customers - Understand how using information from customers can contribute to better
customer service - Learn how to dress to impress for a customer service job
- Learn to effectively relate to both customers and colleagues
- Discover the benefits of positive body language when dealing with customers
and colleagues - Learn the organisational procedures for a particular customer service
job - Know how to maintain good data security practices when delivering customer
service - Become aware of good health and safety practices when delivering customer
service - Understand the relevant external rules in a customer service job
Course Objectives:
- By the end of this course, you’ll be able to:
- Understand the role of customer service in an organisation and identify common
customer service terms and processes - Deliver excellent customer service and avoid common missteps
- Appropriately handle upset customers and how best to resolve complaints
- Clarify details of queries or requests to support customer service
delivery - Work effectively as part of a team to resolve problems
Excellent!
I never through I’d be able to confidently apply for a job and actually enjoy going to a job interview – thank you Strive! I’m now feeling very positive about my future.
Excellent!
I would definitely recommend Strive...Honestly, I want to do all of Strive’s courses before I’m ready to work again!
Excellent!
I can say, in all honesty, that I would never have gotten to this point without Strive Training’s help.