Customer Service SWAP with Warner Leisure Hotels

Start date: Monday, 13thth June

Join the team at Warner Leisure Hotels after completing a Level 1 Award in Occupational Workplace Studies.

Nationally accredited

100% free

A five day course

Live virtual classroom

Employment support

Level 1 qualification

Join over 50,000 people who have upskilled with Strive Training!

Course Description

If you have a great attitude, a strong team-player, and like the thought of delighting people, then Warner Leisure Hotels would love to hear from you! They’re hiring for a range of positions at their Heythrop Park hotel in Oxfordshire. You can learn more about the opportunity on the ‘Job Details’ tab.

  • This two week course has been carefully designed to provide you with the customer service skills that Warner Leisure Hotels, and other employers, are looking for.
  • You’ll hear directly from Warner Leisure Hotels about the company and job roles
  • Each course graduate will receive a guaranteed interview with them!

Course Start Date: Monday, June 13th

Course Length: This is a two week course, full-time, every day from 9:30am – 12:30pm and 1:30pm – 4:30pm.

Free Course for: Anyone who is unemployed and aged 19 or over who has been living in the European Union for the last 3 years

Qualification: Level 1 Award in Occupational Workplace Studies, Level 1 Customer Service in the Hospitality Industry

Certified Awarding Body: City & Guilds

How Home Learning Works: Each day you will have two live, interactive Zoom sessions with our experienced and dynamic Customer Service tutor.

Course Content

– Level 1 Award in Occupational Workplace Studies

– Working in a team

– Problem solving at work

– Time Management Skills

– Level 1 Customer Service in the Hospitality Industry (3 credits)

– Interview Skills and Techniques (internally assessed)

Are you eligible to complete this qualification for free?

This qualification is 100% government funded if:

  • You were born before the 31st August 2002
  • You must currently live in England. However, anyone living in the following areas is not eligible for funding: Cambridgeshire and Peterborough, Greater Manchester, Liverpool City Region, Tees Valley, West Midlands and West of England
  • You have lived in the European Union for the last 3 years (unless you have have been given a special Visa/Residence permits that gives you the permanent right to remain)
  • Are Unemployed and can provide evidence (Subject to eligibility)
  • Can provide Identifications and relevant documentation as required
  • If on the 31st of August 2020, you were aged between 19-23, you need to have gained a full level 2 qualification (e.g. five or more GCSE/O-Levels at grades A* – C / 4 – 9, one A-Level, two/three AS-Levels, five or more CSE grade 1’s, GNVQ Intermediate, QCF Diploma Level 2)

About Warner Leisure Hotels

“We specialise in fabulous breaks across the UK exclusively for adults. Everything we do, from the little kindnesses to the big surprises, from sharing a smile to going the extra mile, is because we are dedicated to our guests’ delight. We’re one great team sharing the same great story, the same goals and the same excitement for the future. That’s why we’ve been voted one of the Sunday Times Top 30 Best Big Companies to work for and we’re proud to have been ranked for ten years in a row!”

Benefits for working with Warner Leisure Hotels

– Free use of many of the Hotel/Coastal Village facilities and discounts of our food and retail outlets

– 20% team member discount across Warner Leisure Hotels, Butlin’s and Haven Holidays for the team member, family and friends

– Reward and recognition schemes including long service

– Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure

– Childcare voucher scheme (subject to eligibility)

– Government pension scheme

Job openings

  • Beauty Therapist
  • Commis Chef
  • Grounds Team Member
  • Holiday Sales Receptionist
  • Housekeeping Team Member
  • Kitchen Assistant
  • Lifeguard
  • Luggage Porter
  • Night Team Member
  • Food and Beverage Team Member

Pay details

– For most of these roles we are paying National Living Wage regardless of the person’s age (we do not pay National Minimum Wage)

– Pay rates will be discussed at time of interview as these vary with the roles

– They are open to discuss flexible working options with all candidates interested in working with us and will check how the Company can accommodate these options

A SWAP is a course the combined accredited qualification with a pathway to employment with a specific organisation.
Our Home Learning courses take place from the comfort of your home! You'll join a virtual classroom on Zoom.
All our courses are free for those who are unemployed, subject to eligibility.
No, you don’t need to attend our training center for any of our Home Learning courses. (Note that under normal circumstances we deliver various classroom-based courses from our training centers in Croydon, Harrow and Tottenham - learn more at
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement.
All our Home Learning courses are assignment based, you will need to complete assignments for each of the units of the qualifications and submit them to your assessor.
Yes, there are further courses that will become available in due course, we will be keeping our website updated regularly, but if you would like to be notified please email us at
We continually try to make learning simple and transparent. Learning through our online platform is incredibly easy and you can navigate around your qualification quickly and access all the learning materials as soon as you login. Your studying should be about what you learn, not how you learn it. Which is why we make the entire process as simple as possible to help you adjust to learning online.
The general certification process is normally from 6-8 weeks. However, due to the pandemic, the Awarding Bodies service has been impacted which can cause a delay. We are working hard to distribute all the certificates that we have received in a timely manner and we will send a text as soon as the certificates are ready. For all queries regarding certification please email us on When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.
Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded. Join 50,000 other learners who have chosen to upskill with Strive Training - register now!

What students like you are saying