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Terms and Conditions for Training Courses

These Terms and Conditions for Training (“the Terms”), together with the Online Booking Form, comprise the agreement under which the Training Provider shall provide training for the Learner for the purpose of completing the training course.

1. Payment

• 1.1. The Training Provider reserves the right to refuse enrolment on any of the courses that they offer
• 1.2. Any refunds will be processed back to the payment card that the Learner used to enrol. Learners should receive the funds within thirty days of the agreed refund
• 1.3. Should a Learner fail an exam as part of the training course they will be permitted to re-sit the exam for an administration fee of £50 per course re-sit. This is limited to a maximum of two re-sits per Learner

2. Responsibilities of the training provider.

• 2.1 General Responsibilities
  The Training Provider will:
  • a) retain responsibility for the provision of, co-ordination and quality of the training provided to the Learner in respect to the training course.
  • b) affirm that the course materials will meet a satisfactory level of quality; however, they do not affirm that they will be error free. The Learner is responsible for inspecting the course materials and informing the Training Provider about any oversights as soon as is reasonably possible following delivery.
  • c) Try to ensure the accuracy of the information published on their website, http://strivetraining.co.uk. However, they do reserve the right to make amendments or cancel courses due to changes in exam fee costs and other unavoidable reasons. They aim to update the website as soon as possible but there may occasionally be delays.

3. Responsibilities of the learner.

• 2.1 General Responsibilities
  The Learner will:
  • a) use all reasonable endeavours to co-operate with the Training Provider in all matters relating to the training to be provided under this agreement;
  • b) advise the Training Provider of any concerns relating to them including any disciplinary or grievance matters which may impact upon their training attendance
  • c) understand that they participate in a training course at their own risk. If they have a condition which could affect their ability or endanger their safety when taking part in a course, they must seek advice from their doctor and inform their course tutor.

4. Cancellation

• 4.1. either party may cancel this agreement within a fourteen day cooling off period by written cancellation notice sent by email. As long as the Learner’s course does not start within that time, the Leaner will receive a full refund of the money they paid for the course due to them within thirty days of the Training Provider’s receipt of their written notice of cancellation.
• 4.2. the fourteen day cooling off period commences from the day the Learner enrolled on the Training Provider’s course or the date on the Learner’s receipt for payment, whichever is later. During this period the Learner has the right to cancel the Training Provider’s course and obtain a full refund. However if the course starts during the fourteen day cooling off period, the Learner will not be able to claim a refund as payment indicates to the Training Provider that the Learner wishes to undertake the course and therefore the Learner’s right to cancel is lost if the Learner chooses to withdraw from the course at this late stage.
• 4.3. once the cooling off period has expired there is no obligation on the Training Provider to make any refund unless this is due to service failure
• 4.4. refunds for leaving a course due to a learner’s own medical condition will only be given on proof of a doctor’s certificate confirming the condition. If a refund is agreed, the Leaner will receive a proportional refund of the fees they paid depending upon the number of classes remaining on the course. The refund will be calculated from the date the Learner’s doctor confirms their medical condition.
• 4.5 there will be a £20 administration charge for each refund. Any costs already incurred by the Training Provider for exam entry are non-refundable.
• 4.6 the Training Provider reserves the right to amalgamate, change the location, tutor, date, or cancel a course if enrolments are too few or in any other exceptional circumstance. Only if the Training Provider is unable to provide a suitable alternative course, the Learner will be entitled to a full refund of the fees regardless of any sessions delivered.

5. Training Provider Course Transfers

• 5.1. If the Learner wishes to transfer their enrolment to a different Training Provider course, they can only do this before your course starts.
• 5.2. If the Leaner ask to transfer to a course that is cheaper they will not be refunded the difference in the fees.
• 5.3. After the course start date, the Learner may still be able to transfer to another Training Provider course that is more suited to their needs if Training Provider staff advise and support the transfer.
• 5.4. If the Learner transfers to a more expensive course, they will be required to pay any additional fees relating to the new course.
• 5.5. Payment for a Training Provider course cannot be transferred to another person. If the Learner is unable to attend the course and are not due a refund, the course fee they paid cannot be transferred to another person.

6. Liability

• 6.1. The liability for the Training Provider for direct losses arising out of any negligence (other than in respect of liability for death or personal injury) breach of contract or any other cause of action arising out of or in connection with this agreement shall be limited to the total cost paid by the Learner
• 6.2. The Training Provider shall not be liable for any indirect or consequential loss whether arising from negligence breach of contract or otherwise.

7. Warranty

• 7.1. The Training Provider warrants that it will provide all training under this agreement with reasonable skill and care.
• 7.2. The warranty at 8.1 is provided in lieu of all other warranties expressed or implied which are hereby excluded to the fullest extent permitted by law.

8. Data Protection

• 8.1. The Learner agree that in relation to information held by the Training Provider from time to time the Training Provider may use the information to perform their obligations and to enforce any rights under this agreement.
• 8.2. The Training Provider may use the information to inform the Learner about other courses, products or services which may be of interest to them.
• 8.3. The Training Provider may use the information provided to inform Learners of feedback and Qualification results.
• 8.4. The Learner have the right to receive details of any personal information held by the Training Provider in accordance with this agreement.

9. Intellectual Property

• 9.1. All intellectual property rights in all materials used supplied by the Training Provider or through a third party are expressly reserved. Any unauthorised duplication, publication or distribution of such materials is prohibited and shall be treated as a breach of this agreement.
• 9.2. The Learner agrees to fully indemnify the Training Provider and any relevant third party in respect of any infringement of intellectual property rights as referred to in clause 9.1 above.

10. Validity

• If any provision of this agreement is held to be invalid or unenforceable by any Court or Tribunal of competent jurisdiction the remaining provisions shall not be effected and shall be carried out as closely as possible according to the original intent.

11. Entire Agreement and Variation of Terms

• 11.1. The Online Booking Form and Terms comprise the entire legal agreement between the parties and no previous representations or material (in any form) may be relied upon by the Learner as forming part of the agreement for training.
• 11.2. The Training Provider reserves the right to make changes to the Terms subject to giving the Learner prior notice of any changes.

12. Jurisdiction

• The parties to this agreement irrevocably submit to the exclusive jurisdiction of the English Courts for the determination of any dispute arising under this agreement.