Customer Service

Deliver effortlessly brilliant customer service. Garner a great reputation, retain life-long customers and deliver an excellent service every time. Our Customer Service course will give you the expertise to land and excel in your next consumer facing role.

Nationally Accredited

100% free

A two week course

Live Virtual Classroom

Full employment support

Level 1 qualification

Join over 85,000 people who have upskilled with Strive Training!

Course Description

A two week course that has been carefully designed to provide you with the Customer Service skills and knowledge that employers are looking for in new recruits. You will learn key concepts that could set you up for a successful career in customer service.

Course Length: This is a two week course

Course Dates (starting): April 6, May 3, June 7, June 28

Free Course for: Anyone who is unemployed and aged 19 or over who has been living in the European Union for the last 3 years

Qualification: Level 1 Certificate in Principles of Customer Service

Certified Awarding Body: City & Guilds

Plus we’ll provide post-course employment assistance: get access to specially sourced job opportunities, and 1-to-1 advice on career direction, CVs, job applications, and more!

 

How home-based learning works

Each day you will have two live, interactive Zoom sessions with our experienced and dynamic Customer Service tutor: From 9:30am - 12:30pm and 1:30pm - 4:30pm.

Jobs that this qualification can lead to:
  • Account Manager
  • Sales
  • Hospitality
  • Retail
  • Call centres
  • ...and more!
Course Content

Learn how to deliver quality customer service

– Identify different types of customers

– Identify different needs of customers

– Explore what is meant by customer satisfaction

– Explore what is meant by customer expectations

Learn different communication methods

– Explore effective methods of communication to use when dealing with different customers

– Explore how to use questions when dealing with different customers

– Identify positive and negative body language and facial expression

– Explore how customers’ body language impacts on customer service

– Explore how own body language impacts on customer service

Know how to provide good customer service in line with organisational procedures

– Understand the importance of providing products and services which are ‘fit for purpose’

– Learn about the importance of customer and organisation confidentiality

– Explore the limits of own authority

Know how to effectively deal with customer queries, problems and complaints

– Learn how to deal with customer queries

– Identify common customer problems and complaints

– How to deal with problems and complaints

Are you eligible to complete this qualification for free?

This qualification is 100% government funded if:

  • You were born before the 31st August 2005
  • You must currently live in England. However, anyone living in the following areas is not eligible for funding: Cambridgeshire and Peterborough, Greater Manchester, Liverpool City Region, Tees Valley, West Midlands and West of England
  • You have lived in the European Union for the last 3 years (unless you have have been given a special Visa/Residence permits that gives you the permanent right to remain)
  • Are Unemployed and can provide evidence (Subject to eligibility)
  • Can provide Identifications and relevant documentation as required
  • If on the 31st of August 2021, you were aged between 19-23, you need to have gained a full level 2 qualification (e.g. five or more GCSE/O-Levels at grades A* – C / 4 – 9, one A-Level, two/three AS-Levels, five or more CSE grade 1’s, GNVQ Intermediate, QCF Diploma Level 2)
What Students Like You Are Saying
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Juliet Afejuki-Aganbi
Juliet Afejuki-Aganbi

Excellent!

I never through I’d be able to confidently apply for a job and actually enjoy going to a job interview – thank you Strive! I’m now feeling very positive about my future.

Star Star Star Star Star
Chantel Loveday
Chantel Loveday

Excellent!

I would definitely recommend Strive...Honestly, I want to do all of Strive’s courses before I’m ready to work again!

Star Star Star Star Star
Alan French
Alan French

Excellent!

I can say, in all honesty, that I would never have gotten to this point without Strive Training’s help.

Why Learn with Us

A fully certified and nationally accredited qualification

100% government funded - you don't pay anything! (Check your eligibility.)

Ongoing and comprehensive one-to-one support from an expert assessor

Comprehensive employment support service

FAQs
Our Home Learning courses take place from the comfort of your home!
All our courses are free for those who are employed and unemployed, subject to eligibility.
No, you don’t need to attend our training center for any of our Home Learning courses. (Note that under normal circumstances we deliver various classroom-based courses from our training centers in Croydon, Harrow and Tottenham - learn more at https://strivetraining.wpengine.com/classroom-based-courses/)
Yes, anyone who is employed or unemployed can enroll on any of our courses, subject to eligibility.
No, you can start when you are ready and enroll when you are ready.
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognized certification on achievement.
All our Home Learning courses are assignment based, you will need to complete assignments for each of the units of the qualifications and submit them to your assessor.
Your assessor will be available to support you through email or our messaging system and provide feedback on all your assignments you submit.
Yes, you will be provided with regular progress updates.
Yes, there are further courses that will become available in due course, we will be keeping our website updated regularly, but if you would like to be notified please email us at homelearning@strivetraining.co.uk
We continually try to make learning simple and transparent. Learning through our online platform is incredibly easy and you can navigate around your qualification quickly and access all the learning materials as soon as you login. Your studying should be about what you learn, not how you learn it. Which is why we make the entire process as simple as possible to help you adjust to learning online.
Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded. Join 85,000 other learners who have chosen to upskill with Strive Training - register now!

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