About the course
Course starting dates | December 4th (fully booked) |
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Course length | This is a two week course |
Certified Awarding | City & Guilds |
Lesson times | Your daily Zoom session, with our experienced and dynamic tutor, runs from 9:30am to 4:30pm (with a one hour lunch break). |
This qualification is ideal for anyone with an interest in the responsibilities and tasks involved in a business administration role. By exploring the principles of supporting events, project management, and changes within a business environment, you will develop a competitive and impressive knowledge about this sector, which can help you start a new career or progress within a current role.
By the end of this course, you'll have:
- Manage a variety of different activities and projects carried out by administrators
- Clearly communicate and collaborate with others in a business setting
- Appropriately handle upset customers and know how best to resolve complaints
- Take an active role in your self-development and plan for the future
- Effectively work with others to achieve common business goals and objectives
Course Content
Unit 1: Working in business and administration
Unit 2: Creating business documents
Unit 3: Welcome visitors
Unit 4: Making and receiving calls
Unit 5: Handling mail
Unit 6: Developing self
Unit 7: Individual rights and responsibilities
Unit 8: Working as part of group
Unit 9: Working towards goals
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