Online 
2 weeks
About the course
Course starting dates
|
December 7th |
|---|---|
Course length
|
This is a two-week online course, held Monday to Friday. |
Lesson times
|
9.30am-4.30pm |
Qualification
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Level 3 Award in Hospitality Supervision and Leadership Principles, awarded by VTCT. |
Step into hospitality leadership with a practical Level 3 qualification designed to help you move towards supervisory roles.
Whether you already work in hospitality or are looking to enter the industry, this two-week online course will help you build the leadership, communication and customer service skills employers look for in supervisors.
You’ll learn how to support and motivate a team, supervise day-to-day operations and deliver excellent customer service, while gaining a nationally accredited qualification.
Why do this course:
- Build leadership and communication skills for supervisory roles in hospitality
- Learn how to support, motivate and lead a team in a hospitality setting
- Understand how to supervise day-to-day hospitality operations
- Develop the skills to support excellent customer service performance
- Gain a Level 3 qualification
By the end of this course, you'll be able to:
- Lead and motivate a hospitality team, adapting your leadership style to different situations
- Communicate effectively with staff, customers and suppliers
- Supervise day-to-day operations, including staffing levels, resources and stock control
- Monitor service standards and deal with customer issues
- Measure and improve your team's customer service performance
Course Content
U1
The aim of this unit is to develop your knowledge and understanding of leading a team in the hospitality industry. You will learn the principles that underpin effective leadership. This will include learning about different types of hospitality organisations, their characteristics and their impact on the external environment. You will explore the need for and benefits of effective communication with your team, and will examine different approaches for communicating with staff, customers and suppliers. You will learn to analyse different methods of leadership and identify key differences when applied in different situations.
U2
The aim of this unit is to develop your knowledge and understanding to effectively supervise hospitality operations and enable you to understand the principles of customer service supervision. You will explore different types of customer groups, benefits of good service, monitor standards and deal with customer issues. You will be able to utilise resources and use supplies effectively, and recognise the need for appropriate staffing levels. You will learn about the principles of stock control and develop your understanding of how to monitor stock to avoid wastage. You will be able to assess the impact, both financially and operationally, if correct stock levels are not maintained
U3
The aim of this unit is to develop your knowledge and understanding of building teams and motivating colleagues to promote customer service excellence within the business. You will learn about the way in which customer service is implemented, monitored and measured to drive the continuous improvement of customer service performance. You will also learn about the role of the supervisor in developing a customer service culture and the impact that customer service has on the performance of the business.
Frequently Asked Questions
This course takes place from the comfort of your home! You'll join a virtual classroom on Zoom.
All our courses are free for those who are unemployed, subject to eligibility.
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement. You will receive a digital version of your certificate, inline with our commitment to sustainability.
The Awarding Bodies takes between 8 -12 weeks to process certificates.
For all queries regarding certification please email us on certification@strivetraining.co.uk. When contacting us please include the following information:
• Full Name
• Title of the qualification
• Contact details and address.
