Online 
2 weeks
About the course
Course starting dates
|
TBA |
|---|---|
Course length
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This course lasts for two weeks, Monday to Friday. |
Lesson times
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9.30am-4.30pm, with a one-hour lunch break. |
Course location
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Online |
This course introduces the day-to-day work of a warehouse, from receiving and storing goods to picking, packing, dispatch and stock records. You’ll also build health and safety awareness, customer service skills and receive employment support to help you move closer to work.
Why do this course:
- Build knowledge of how warehouses and storage operations work.
- Learn how goods are received, stored, picked, packed and prepared for dispatch.
- Understand stock control, record keeping and the importance of accuracy.
- Develop customer service skills for a fast-paced warehouse environment.
- Receive employment support with CVs, applications, interviews and job opportunities.
By the end of this course, you'll be able to:
- Understood key warehousing and storage processes, including receiving, storing and dispatching goods.
- Built knowledge of stock control, order processing, record keeping and customer service.
- Achieved a Level 2 Certificate in the Principles of Warehousing and Storage.
Course Content
U1
You’ll gain an overview of the warehousing and storage industry, including different types of warehousing, key logistics roles and the main functions and benefits of warehousing.
U2
You’ll learn how goods are received, checked and stored safely. This includes preparing for deliveries, carrying out quality checks, using handling equipment safely and storing goods correctly depending on their type and size.
U3
You’ll learn how to process orders and prepare goods for dispatch. This includes selecting and checking goods accurately, preparing items for delivery, understanding why stock is held and reducing health and safety risks.
U4
You’ll learn how stock checks are carried out, why they matter and how to update records accurately. You’ll also look at how to deal with damaged, faulty or out-of-date items and reduce risks when checking stock.
U5
You’ll learn why customer service matters in warehousing and storage, how it affects the customer experience and how to understand and respond to customer needs.
Frequently Asked Questions
This course is delivered live online through Zoom. It runs Monday to Friday for two weeks, from 9.30am to 4.30pm.
No. The course is free for eligible learners.
Yes. This course has specific start dates. Please check the course details above or speak to your work coach for the next available date.
No. The course is assignment-based. You will complete assignments for each qualification and submit them to your assessor.
You will need basic confidence using a computer or laptop, the internet and Zoom. We’ll send you the link to join each session and explain what you need before the course starts.
Yes. On successful completion, you will receive nationally recognised certificates for the qualifications you achieve.
Certificates are usually processed by the awarding body within 8 to 12 weeks after achievement. If you have any questions, please email certification@strivetraining.co.uk.
