Croydon Hospitality and Catering SWAP with Sodexo

Start an exciting career in the dynamic and varied hospitality industry with our Hospitality SWAP. Enjoy learning essential skills, gaining an accredited Level 1 qualification and a guaranteed job interview with top national employer Sodexo!

About the course

Course starting dates To be advised
Course length This is a two week course, Mondays to Fridays
Lesson times Your daily sessions, with our experienced and dynamic tutor, run from 9:30am to 4:30pm (with a one hour lunch break).
Qualification Level 1 Certificate in Occupational Workplace Studies, awarded by NCFE
Course location Strive Training Croydon: Suffolk House, College Road, CR0 0YN

Want to enjoy a dynamic career in the hospitality industry? Take one big step closer with this two-week Hospitality and Catering SWAP course at our Croydon training centre, which will give you the specific skills that top employers are looking for in new recruits. On completion, you will also receive a guaranteed interview with Sodexo – one of the UK’s best hospitality employers!

You will hear directly from the Sodexo recruiting team about their vacancies and gain exclusive insights. Additionally, our specialist employment team is here to help you all the way through the job application process, with access to specially sourced job opportunities, and one-to-one advice on career direction, CVs, job applications, and more.

On successful completion you will receive a Level 1 certificate in Occupational Workplace Studies (Hospitality), while having the opportunity to receive a free Food Hygiene certificate after your course.

Course location: This course will take place in our Croydon centre: Suffolk House, College Rd, Croydon CR0 0YN


By the end of this course, you'll be able to:

  • Create a positive experience for customers in the hospitality industry
  • Explore different career paths within the hospitality industry
  • Understand how establishments differ within the hospitality and catering industry and what makes them unique
  • Maintain a safe and healthy workplace and correctly follow safety and security procedures

Course Content

In this introductory unit, you’ll explore essential customer service concepts, and uncover the benefits and importance of good customer service in the hospitality industry.
In this unit, you’ll outline what constitutes good customer service, and explore examples of how to provide an excellent customer experience depending on your customer. In addition, you’ll develop techniques for ensuring positive customer communication.
During this unit, you’ll explore the different sectors of the catering and hospitality industry. You’ll find out about the various types of hospitality and catering establishments, their main features, and the various job roles available to you. Plus, you’ll learn about the relevant qualifications, training and experience required to work within this exciting sector.
In this unit, you’ll discover how to maintain personal health and hygiene in a safe and secure working environment. You’ll learn about proper workwear in the hospitality industry, and how to both identify any potential health and safety hazards then deal with them correctly.
In this final unit, you will learn the different characteristics in a good team and recognise how each of these helps improve team performance. You will learn your own strengths in a team and recognise the strengths of others. You will also learn how to set goals and be supportive of others and respect their views. Finally, you will be able to review your own performance in a team and identify the ways in which you can improve.

Job Details

Sodexo have the following vacancies:

  • Colchester: Waiting Staff, Chefs, Kitchen Porters and Food Service AssistantsColchester Garrison
  • London: Waiting Staff, Runners, Bar Staff, Baristas, Food Service Assistants, Chefs All Levels, Cellar and Kitchen Porters, Supervisory and Management Roles, Apprenticeships and Further Training Opportunities, Events Staff – The Wallace (Manchester Square W1), RAF Hendon (NW9), The Royal Academy of Arts (Piccadilly) , Chelsea Flower Show (SW3), Bateaux London  (Victoria Embankment, WC2N) The Athenaeum (Mayfair) 
  • Berkshire – Events Staff of all levels and experiences Ascot Racecourse and Henley Regatta
  • Brighton – Various hospitality and events staff  Brighton and Hove Albion American Express Community Stadium
  • Kent – Events Staff all levels and experiences The Spitfire Ground (Canterbury) 
  • Sussex – Events Staff all levels and experiences The 1st Central County Ground (Hove)
  • Wigan – Various hospitality and events staff DW Stadium 
  • Doncaster – Various hospitality and events staff ECO Power Stadium
  • Blackburn – Various hospitality and events staff Blackburn Rovers Football Club
  • Lancashire – Waiting Staff, Runners, Bar Staff, Baristas, Food Service Assistants, Chefs All Levels, Cellar and Kitchen Porters, Supervisory and Management Roles, Apprenticeships and Further Training Opportunities, Events Staff Royal Lytham and St Annes Golf Club
  • Leeds – Various hospitality and events staff Headingley Stadium 
  • Liverpool – Various hospitality and events staff Goodison Park (Everton Football Stadium, L4), Arena and Conference
  • Newcastle – Various hospitality and events staff St James Park Stadium 
  • Hampshire – ATR Winchester, Worthy Down, Andover, Middle Wallop, RAF Odiham
  • Newbury – Various hospitality staff – Denison Barracks
  • Wallingford – Various hospitality staff – RAF Benson
  • High Wycombe – Various hospitality staff – RAF base
  • Aylesbury – Various hospitality staff – RAF Halton
  • Bicester – Various hospitality staff – St George’s and St David’s Barracks
  • Abingdon – Various hospitality staff –  Dalton Barracks
  • Didcot – Various hospitality staff – Vauxhall Barracks
  • Oxfordshire – Various hospitality staff – RAF Brize Norton

Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded.

Join 85,000 other learners who have chosen to upskill with Strive Training - register now!

Frequently Asked Questions

This course takes place in our Croydon Training centre: Suffolk House, College Rd, Croydon CR0 0YN
All our courses are free for those who are unemployed, subject to eligibility.
This course takes place at our Croydon training centre and attendance is necessary. However, if you prefer to learn from home, you can enjoy one of our home-learning courses, which can all be completed online.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement. You will receive a digital version of your certificate, inline with our commitment to sustainability.
The Awarding Bodies takes between 8 -12 weeks to process certificates. For all queries regarding certification please email us on When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.

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