Online 
2 weeks
About the course
Course starting dates
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September 7th, October 12th, November 9th, December 7th |
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Course length
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This is a two week course, Mondays to Fridays |
Lesson times
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Your daily sessions, with our experienced and dynamic tutor, run from 9:30am to 4:30pm (with a one hour lunch break). |
Qualification
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Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality |
Course location
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Strive Training Croydon: Suffolk House, College Road, CR0 0YN |
Want to enjoy a dynamic career in the hospitality industry? Take one big step closer with this two-week Hospitality and Catering SWAP course at our Croydon training centre, which will give you the specific skills that top employers are looking for in new recruits. On completion, you will also receive a guaranteed interview with Sodexo – one of the UK’s best hospitality employers!
You will hear directly from the Sodexo recruiting team about their vacancies and gain exclusive insights. Additionally, our specialist employment team is here to help you all the way through the job application process, with access to specially sourced job opportunities, and one-to-one advice on career direction, CVs, job applications, and more.
By the end of this course, you'll be able to:
- Create a positive experience for customers in the hospitality industry
- Explore different career paths within the hospitality industry
- Understand how establishments differ within the hospitality and catering industry and what makes them unique
- Maintain a safe and healthy workplace and correctly follow safety and security procedures
Course Content
U1
In this unit, you'll explore various customer types and their expectations, learn how to communicate effectively, and explore how best to handle complaints and feedback. You'll also dive into essential policies and procedures that ensure consistent and exceptional customer service.
U2
In this unit, you'll discover the power of effective teamwork and how it enhances customer service in the hospitality industry. You'll also focus on your personal development, gaining insights and skills to boost your professional growth.
U3
You'll gain a comprehensive understanding of the legislation and guidance crucial for customer service in the hospitality sector. You'll explore key areas such as food hygiene, food allergy and intolerance, diversity and equality, health and safety, safeguarding, and data protection, equipping yourself with the knowledge to ensure compliance and excellence in your service.
U4
Learn about the significance of first impressions and personal presentation. You'll also explore how your behavior can influence customers and shape their perception.
Job Details
Sodexo have the following vacancies:
- Colchester: Waiting Staff, Chefs, Kitchen Porters and Food Service Assistants – Colchester Garrison
- London: Waiting Staff, Runners, Bar Staff, Baristas, Food Service Assistants, Chefs All Levels, Cellar and Kitchen Porters, Supervisory and Management Roles, Apprenticeships and Further Training Opportunities, Events Staff – The Wallace (Manchester Square W1), RAF Hendon (NW9), The Royal Academy of Arts (Piccadilly) , Chelsea Flower Show (SW3), Bateaux London (Victoria Embankment, WC2N) The Athenaeum (Mayfair)
- Berkshire – Events Staff of all levels and experiences – Ascot Racecourse and Henley Regatta
- Brighton – Various hospitality and events staff – Brighton and Hove Albion American Express Community Stadium
- Kent – Events Staff all levels and experiences – The Spitfire Ground (Canterbury)
- Sussex – Events Staff all levels and experiences – The 1st Central County Ground (Hove)
- Wigan – Various hospitality and events staff – DW Stadium
- Doncaster – Various hospitality and events staff – ECO Power Stadium
- Blackburn – Various hospitality and events staff – Blackburn Rovers Football Club
- Lancashire – Waiting Staff, Runners, Bar Staff, Baristas, Food Service Assistants, Chefs All Levels, Cellar and Kitchen Porters, Supervisory and Management Roles, Apprenticeships and Further Training Opportunities, Events Staff –Royal Lytham and St Annes Golf Club
- Leeds – Various hospitality and events staff – Headingley Stadium
- Liverpool – Various hospitality and events staff – Goodison Park (Everton Football Stadium, L4), Arena and Conference
- Newcastle – Various hospitality and events staff – St James Park Stadium
- Hampshire – ATR Winchester, Worthy Down, Andover, Middle Wallop, RAF Odiham
- Newbury – Various hospitality staff – Denison Barracks
- Wallingford – Various hospitality staff – RAF Benson
- High Wycombe – Various hospitality staff – RAF base
- Aylesbury – Various hospitality staff – RAF Halton
- Bicester – Various hospitality staff – St George’s and St David’s Barracks
- Abingdon – Various hospitality staff – Dalton Barracks
- Didcot – Various hospitality staff – Vauxhall Barracks
- Oxfordshire – Various hospitality staff – RAF Brize Norton
Frequently Asked Questions
This course takes place in our Croydon Training centre: Suffolk House, College Rd, Croydon CR0 0YN
All our courses are free for those who are unemployed, subject to eligibility.
This course takes place at our Croydon training centre and attendance is necessary. However, if you prefer to learn from home, you can enjoy one of our home-learning courses, which can all be completed online.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement. You will receive a digital version of your certificate, inline with our commitment to sustainability.
The Awarding Bodies takes between 8 -12 weeks to process certificates.
For all queries regarding certification please email us on certification@strivetraining.co.uk. When contacting us please include the following information:
• Full Name
• Title of the qualification
• Contact details and address.
