Online 
2 weeks
About the course
Course starting dates
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August 17th, September 21st |
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Course length
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This course lasts for two weeks, Monday to Friday. |
Lesson times
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Your daily session runs from 9:30am to 4:30pm, with a one-hour lunch break. |
Qualification
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Entry Level 3 Award in Employability Skills (VTCT) and Level 1 Award in Principles of Customer Service (VTCT) |
Course location
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Strive Training Croydon: Suffolk House, College Road, CR0 0YN |
What is the Civil Service?
The UK Civil Service supports the government of the day to develop and deliver policies and public services. Civil servants work across departments and agencies in many different roles, helping to deliver services used by people and communities across the UK.
The Civil Service is politically impartial and built around the values of integrity, honesty, objectivity and impartiality. This course will help you understand how Civil Service recruitment works, while also building skills that are useful in many other jobs and sectors.
Why work for the Civil Service:
- A wide range of career opportunities across different departments, professions and locations.
- Roles that support public services and make a difference to people’s lives.
- Flexible working options, annual leave and wider employee benefits.
- Access to learning and development, including coaching, mentoring and work-based training.s.
- A public service culture built around integrity, honesty, objectivity and imparti
Why do this course:
- Improve your CV, job applications and interview skills for Civil Service roles and wider job opportunities.
- Understand the Civil Service recruitment process, including behaviours, application questions and interviews.
- Join a live webinar with a Civil Service recruiter for first-hand insight into Civil Service careers and application tips.
- Develop customer service and communication skills that are useful across many workplace roles.
By the end of this course, you'll be able to:
- Create a clear, professional CV for Civil Service roles and wider job opportunities.
- Complete stronger job applications, including Civil Service application questions.
- Prepare for interviews, whether they are in-person or online.
- Communicate clearly with customers, colleagues and service users.
- Respond calmly to customer questions, problems and complaints.
Course Content
U1
U2
U3
U4
Frequently Asked Questions
This course takes place in our Croydon Training centre: Suffolk House, College Rd, Croydon CR0 0YN
All our courses are free for those who are unemployed, subject to eligibility.
The course is designed to be completed over ten days. If you need extra time to complete any assignments, speak to your tutor and we’ll let you know what support is available.
Yes. This course has specific start dates. Please check the course details above or speak to your work coach for the next available date.
No. The course is assignment-based. You will complete assignments for each qualification and submit them to your assessor.
You will need basic confidence using a computer or laptop and the internet.
Yes. On successful completion, you will receive nationally recognised certificates for the qualifications you achieve.
Certificates are usually processed by the awarding body within 8 to 12 weeks after achievement. If you have any questions, please email certification@strivetraining.co.uk
