About the course
Course starting dates | October 7th |
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Course length | This is a two week course, Mondays to Fridays |
Lesson times | Your daily Zoom session, with our experienced and dynamic tutor, runs from 9:30am to 4:30pm (with a one hour lunch break). |
Qualification | Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality |
Want to enjoy a dynamic career in the hospitality industry? Take one big step closer with this two-week online course, which will give you the specific skills that top employers are looking for in new recruits. On completion, you will also receive a guaranteed interview with Sodexo – one of the UK’s best hospitality employers!
You will hear directly from the Sodexo recruiting team about their vacancies and gain exclusive insights. Additionally, our specialist employment team is here to help you all the way through the job application process, with access to specially sourced job opportunities, and one-to-one advice on career direction, CVs, job applications, and more.
On successful completion you will receive a Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality, while having the opportunity to receive a free Food Hygiene certificate after your course.
By the end of this course, you'll be able to:
- Create a positive experience for customers in the hospitality industry
- Explore the significance of effective teamwork in the hospitality sector
- Understand relevant legislation and guidance
- Appreciate the importance of professional personal standards in the hospitality sector
Course Content
Unit 1: Principles of customer service in the hospitality sector
Unit 2: Exploring effective teamwork in the hospitality sector
Unit 3: Understanding legislation and guidance relevant to the hospitality sector
Unit 4: Understand professional personal standards in the hospitality sector
Job Details
Sodexo have the following vacancies:
- Colchester: Waiting Staff, Chefs, Kitchen Porters and Food Service Assistants – Colchester Garrison
- London: Waiting Staff, Runners, Bar Staff, Baristas, Food Service Assistants, Chefs All Levels, Cellar and Kitchen Porters, Supervisory and Management Roles, Apprenticeships and Further Training Opportunities, Events Staff – The Wallace (Manchester Square W1), RAF Hendon (NW9), The Royal Academy of Arts (Piccadilly) , Chelsea Flower Show (SW3), Bateaux London (Victoria Embankment, WC2N) The Athenaeum (Mayfair)
- Berkshire – Events Staff of all levels and experiences – Ascot Racecourse and Henley Regatta
- Brighton – Various hospitality and events staff – Brighton and Hove Albion American Express Community Stadium
- Kent – Events Staff all levels and experiences – The Spitfire Ground (Canterbury)
- Sussex – Events Staff all levels and experiences – The 1st Central County Ground (Hove)
- Wigan – Various hospitality and events staff – DW Stadium
- Doncaster – Various hospitality and events staff – ECO Power Stadium
- Blackburn – Various hospitality and events staff – Blackburn Rovers Football Club
- Lancashire – Waiting Staff, Runners, Bar Staff, Baristas, Food Service Assistants, Chefs All Levels, Cellar and Kitchen Porters, Supervisory and Management Roles, Apprenticeships and Further Training Opportunities, Events Staff –Royal Lytham and St Annes Golf Club
- Leeds – Various hospitality and events staff – Headingley Stadium
- Liverpool – Various hospitality and events staff – Goodison Park (Everton Football Stadium, L4), Arena and Conference
- Newcastle – Various hospitality and events staff – St James Park Stadium
- Hampshire – ATR Winchester, Worthy Down, Andover, Middle Wallop, RAF Odiham
- Newbury – Various hospitality staff – Denison Barracks
- Wallingford – Various hospitality staff – RAF Benson
- High Wycombe – Various hospitality staff – RAF base
- Aylesbury – Various hospitality staff – RAF Halton
- Bicester – Various hospitality staff – St George’s and St David’s Barracks
- Abingdon – Various hospitality staff – Dalton Barracks
- Didcot – Various hospitality staff – Vauxhall Barracks
- Oxfordshire – Various hospitality staff – RAF Brize Norton
Frequently Asked Questions
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