Croydon Business Administration

Next course starting: Monday, May 13th

Produce comprehensive documents, manage busy workflows and juggle packed calendars like a pro. Our Business Administration course will help you achieve excellence in your next role.

Nationally Accredited

100% free

A two week course

Classroom-based learning

Employment support

Level 1 qualification

Join over 85,000 people who have upskilled with Strive Training!

Course Description

This qualification is ideal for anyone with an interest in the responsibilities and tasks involved in a business administration role. By exploring the principles of supporting events, project management, and changes within a business environment, you will develop a competitive and impressive knowledge about this sector, which can help you start a new career or progress within a current role.

By the end of this course, you’ll be able to:

    • Manage a variety of different activities and projects carried out by administrators
    • Clearly communicate and collaborate with others in a business setting
    • Appropriately handle upset customers and know how best to resolve complaints
    • Take an active role in your self-development and plan for the future
    • Effectively work with others to achieve common business goals and objectives

Course Length: This is a two week course

Course Location: The course takes place in our Croydon training centre: Suffolk House, College Rd, Croydon CR0 0YN

Course Dates (starting): Monday, May 13th

Free Course for: Anyone who is unemployed and aged 19 or over who has been living in the European Union for the last 3 years

Qualification: Level 1 Certificate in Principles of Business Administration

Certified Awarding Body: City & Guilds

Plus we’ll provide post-course employment assistance: get access to specially sourced job opportunities, and 1-to-1 advice on career direction, CVs, job applications, and more!

How to Enrol

To immediately self-enrol online, begin by filling out the form on the right hand side of this page.

To enrol with our assistance, you are most welcome to visit us at our Croydon Training centre Monday - Friday, between 9:30am and 4:30pm.

Course Content
  • Unit 1: Working in business and administration

Discover what’s involved in the role of an administrator and how to carry out routine tasks, such as answering phone calls, using office equipment, making appointments and managing spreadsheets and databases. You’ll also learn techniques for staying organised, presenting a positive image and maintaining confidentiality.

  • Unit 2: Creating business documents

In this unit, you’ll develop the skills to identify and produce a variety of business documents. You’ll explore different types of communication styles, learn why some businesses adopt a ‘house style’ and understand how to apply this knowledge in producing routine business documents, such as letters, invoices and memos.

  • Unit 3: Welcome visitors

Learn how to make visitors feel welcome, as well as the organisational procedures for receiving visitors in the workplace. You’ll learn how to treat visitors politely and in a respectful way to create a positive impression of yourself and the organisation as a whole.

  • Unit 4: Making and receiving calls

Develop an understanding of how to make, receive and successfully handle telephone calls. You’ll learn how to clearly communicate over the phone, answer calls promptly and professionally, and adhere to any organisational procedures relating to confidentiality and security.

  • Unit 5: Handling mail

During this unit, you’ll develop skills in handling mail efficiently and securely. Understand how to manage incoming and outgoing mail, deal with suspicious or damaged items, and appropriately sort, categorise and distribute mail within the workplace.

  • Unit 6: Developing self

Learn how to take an active role in your self-development, with a focus on improving your personal skills, abilities and behaviours. You’ll explore your personal strengths, identify areas for self-development and prepare a plan for reaching your goals.

  • Unit 7: Individual rights and responsibilities

Throughout this unit, you’ll gain awareness of your own individual rights and responsibilities in relation to work; housing; health and welfare; data protection and freedom of information; consumer rights; diversity and discrimination; marriage, cohabitation and civil partnerships.

  • Unit 8: Working as part of group

Develop the skills to become an active contributor when working with others. In this unit, you’ll learn how to contribute to the planning of group and individual activities, give and receive feedback in a positive way, and support others in a group setting.

  • Unit 9: Working towards goals

Learn how to set and work towards achieving your goals. As part of this unit, you’ll identify a goal you’d like to achieve in your learning, work or personal life. You’ll then create an action plan to work towards your goal and actively monitor your progress.

Are you eligible to complete this qualification for free?

This qualification is 100% government funded if:

  • You were born before the 31st August 2004
  • You must currently live in England. However, anyone living in the following areas is not eligible for funding: Cambridgeshire and Peterborough, Greater Manchester, Liverpool City Region, Tees Valley, West Midlands and West of England
  • Must live in the UK or EEA:
    • If you are outside of London: You have lived in the EEA for the last 3 years (unless you have been given a special Visa/Residence permits that gives you the permanent right to remain)
    • If you are within Greater London: You must have permission to reside in the UK for the next 12 months
  • Are unemployed:
    • If you are outside of London: Can provide evidence of being in receipt of benefits (subject to eligibility)
    • If you are within Greater London: There is no need to be in receipt of benefits. However, you must be actively seeking work and available to start work (subject to eligibility)
  • Can provide Identifications and relevant documentation as required
  • For Level 2 courses: If on the 31st of August 2022, you were aged between 19-23, you need to have gained a full level 2 qualification (e.g. five or more GCSE/O-Levels at grades A* – C / 4 – 9, one A-Level, two/three AS-Levels, five or more CSE grade 1’s, GNVQ Intermediate, QCF Diploma Level 2)
This course takes place in our Croydon Training centre: Suffolk House, College Rd, Croydon CR0 0YN
All our courses are free for those who are unemployed, subject to eligibility.
Yes, anyone who is employed or unemployed can enroll on any of our courses, subject to eligibility.
No, you can start when you are ready and enroll when you are ready.
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
No. ll our Home Learning courses are assignment based, you will need to complete assignments for each of the units of the qualifications and submit them to your assessor.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement. You will receive a digital version of your certificate, inline with our commitment to sustainability.
The Awarding Bodies takes between 8 -12 weeks to process certificates. For all queries regarding certification please email us on When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.
Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded. Join 85,000 other learners who have chosen to upskill with Strive Training - register now!

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