Croydon Business Administration

Produce comprehensive documents, manage busy workflows and juggle packed calendars like a pro. Our Business Administration course will help you achieve excellence in your next role.

About the course

Course starting dates TBA
Course length This is a two week course, Mondays to Fridays
Lesson times Your daily sessions, with our experienced and dynamic tutor, runs from 9:30am to 4:30pm (with a one hour lunch break).
Qualification Level 1 Certificate in Principles of Business Administration awarded by City & Guilds
Course location Strive Training Croydon: Suffolk House, College Road, CR0 0YN

Our two-week Business Administration course at our Croydon training centre is the perfect way for you to get started on a successful career path in this prosperous sector.  

During this course, you will develop a competitive and impressive knowledge about this sector. You will learn good communication and how to work effectively with others, and learn the principles of supporting events, project management and changes within a business environment.

On completion, you will earn a nationally recognized Level 1 qualification, and enjoy ongoing employment support from our specialist employment team: get access to specially sourced job opportunities, and 1-to-1 advice on career direction, CVs, job applications, and more!

Course Location: The course takes place in our Croydon training centre: Suffolk House, College Rd, Croydon CR0 0YN

By the end of this course, you'll be able to:

  • Manage a variety of different activities and projects carried out by administrators
  • Clearly communicate and collaborate with others in a business setting
  • Appropriately handle upset customers and know how best to resolve complaints
  • Take an active role in your self-development and plan for the future
  • Effectively work with others to achieve common business goals and objectives

Course Content

Discover what’s involved in the role of an administrator and how to carry out routine tasks, such as answering phone calls, using office equipment, making appointments and managing spreadsheets and databases. You’ll also learn techniques for staying organised, presenting a positive image and maintaining confidentiality.
In this unit, you’ll develop the skills to identify and produce a variety of business documents. You’ll explore different types of communication styles, learn why some businesses adopt a ‘house style’ and understand how to apply this knowledge in producing routine business documents, such as letters, invoices and memos.
Learn how to make visitors feel welcome, as well as the organisational procedures for receiving visitors in the workplace. You’ll learn how to treat visitors politely and in a respectful way to create a positive impression of yourself and the organisation as a whole.
Develop an understanding of how to make, receive and successfully handle telephone calls. You’ll learn how to clearly communicate over the phone, answer calls promptly and professionally, and adhere to any organisational procedures relating to confidentiality and security.
During this unit, you’ll develop skills in handling mail efficiently and securely. Understand how to manage incoming and outgoing mail, deal with suspicious or damaged items, and appropriately sort, categorise and distribute mail within the workplace.
Learn how to take an active role in your self-development, with a focus on improving your personal skills, abilities and behaviours. You’ll explore your personal strengths, identify areas for self-development and prepare a plan for reaching your goals.
Throughout this unit, you’ll gain awareness of your own individual rights and responsibilities in relation to work; housing; health and welfare; data protection and freedom of information; consumer rights; diversity and discrimination; marriage, cohabitation and civil partnerships.
Develop the skills to become an active contributor when working with others. In this unit, you’ll learn how to contribute to the planning of group and individual activities, give and receive feedback in a positive way, and support others in a group setting.
Learn how to set and work towards achieving your goals. As part of this unit, you’ll identify a goal you’d like to achieve in your learning, work or personal life. You’ll then create an action plan to work towards your goal and actively monitor your progress.

Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded.

Join 85,000 other learners who have chosen to upskill with Strive Training - register now!

Frequently Asked Questions

This course takes place in our Croydon Training centre: Suffolk House, College Rd, Croydon CR0 0YN
All our courses are free for those who are unemployed, subject to eligibility.
Yes, anyone who is employed or unemployed can enroll on any of our courses, subject to eligibility.
No, you can start when you are ready and enroll when you are ready.
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
No. ll our Home Learning courses are assignment based, you will need to complete assignments for each of the units of the qualifications and submit them to your assessor.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement. You will receive a digital version of your certificate, inline with our commitment to sustainability.
The Awarding Bodies takes between 8 -12 weeks to process certificates. For all queries regarding certification please email us on When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.

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