Hospitality and Catering SWAP with Sodexo (Level 3)

Fast-track yourself into an exciting career in hospitality and catering with our advanced Level 3 Hospitality and Catering SWAP. On completion, you will benefit from a guaranteed job interview with top national employer Sodexo!

About the course

Course starting dates July 8th
Course length This is a two-week course that runs from Monday to Friday, 9:30am to 4:30pm daily.
Lesson times Your daily Zoom session, with our experienced and dynamic tutor, runs from 9:30am to 4:30pm (with a one hour lunch break).
Qualification Level 3 Award in Hospitality Supervision and Leaderships Principles, awarded by VTCT


If you want to forge a successful career in the hospitality and catering industry, our two-week online Hospitality and Catering SWAP course gives you the specific skills and knowledge that top employers are looking for in new recruits.

On completion, you will earn a Level 3 Award in Hospitality Supervision and Leaderships Principles and a guaranteed job interview with Sodexo – one of the best hospitality employers in the country!

Not only will you gain exclusive insights and access specially sourced job vacancies, but you will also enjoy ongoing support from our specialist employment team, who will offer one-to-one advice on career direction, CVs, job applications and more!

You’ll learn about:

    • Supervision of operations in the hospitality industry
    • Principles of leading a team in the hospitality industry
    • Principles of supervising customer service performance in hospitality leisure travel and tourism
    • …and more!

Course Content

The aim of this unit is to develop your knowledge and understanding of leading a team in the hospitality industry. You will learn the principles that underpin effective leadership. This will include learning about different types of hospitality organisations, their characteristics and their impact on the external environment. You will explore the need for and benefits of effective communication with your team, and will examine different approaches for communicating with staff, customers and suppliers. You will learn to analyse different methods of leadership and identify key differences when applied in different situations.
The aim of this unit is to develop your knowledge and understanding to effectively supervise hospitality operations and enable you to understand the principles of customer service supervision. You will explore different types of customer groups, benefits of good service, monitor standards and deal with customer issues. You will be able to utilise resources and use supplies effectively, and recognise the need for appropriate staffing levels. You will learn about the principles of stock control and develop your understanding of how to monitor stock to avoid wastage. You will be able to assess the impact, both financially and operationally, if correct stock levels are not maintained
The aim of this unit is to develop your knowledge and understanding of building teams and motivating colleagues to promote customer service excellence within the business. You will learn about the way in which customer service is implemented, monitored and measured to drive the continuous improvement of customer service performance. You will also learn about the role of the supervisor in developing a customer service culture and the impact that customer service has on the performance of the business.
In this unit, you’ll discover how to maintain personal health and hygiene in a safe and secure working environment. You’ll learn about proper workwear in the hospitality industry and how to identify any potential health and safety hazards, and how to deal with them correctly.
During this final unit, you’ll learn the different characteristics in a good team and recognise how each of these helps improve team performance. You’ll know your own strengths in a team and recognise the strength of others. You will also learn how to set goals and be supportive of others and respect their views. Finally, you will learn how to review your own performance in a team and identify if there are ways in which you can improve on this.

Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded.

Join 85,000 other learners who have chosen to upskill with Strive Training - register now!

Frequently Asked Questions

This course takes place from the comfort of your home! You'll join a virtual classroom on Zoom.
All our courses are free for those who are unemployed, subject to eligibility.
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement. You will receive a digital version of your certificate, inline with our commitment to sustainability.
The Awarding Bodies takes between 8 -12 weeks to process certificates. For all queries regarding certification please email us on When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.

How students rate our courses