Hospitality and Catering SWAP with Sodexo (Level 3)

Next course start date: Monday, March 18th

Join Sodexo’s team after earning an accredited Level 3 Award in Hospitality Supervision and Leaderships Principles.

This is an exclusive sector-based work academy programme (“SWAP”): earn an accredited level 3 qualification, with guaranteed job interviews!

Nationally accredited

100% free

A five-day course

Live virtual course

Employment support

Level 3 qualification

Join over 85,000 people who have upskilled with Strive Training!

Course Description

Sodexo is one of the UK’s best known hospitality employers. This five-day, home-based course will prepare you with the specific skills that they’re looking for in new recruits, and each graduate will receive a guaranteed interview with Sodexo!

You’ll hear directly from their respective recruiting teams about their vacancies and gain exclusive insights.

Plus, our specialist employment team is here to help you all the way through the job application process.

You’ll learn about:

    • Supervision of operations in the hospitality industry
    • Principles of leading a team in the hospitality industry
    • Principles of supervising customer service performance in hospitality leisure travel and tourism
    • …and more!

Course Length: This is a five-day course that runs from Monday to Friday

Course Starting Dates: March 18th

Free course for: Anyone who is unemployed and aged 19 or over who has been living in the European Union for the last 3 years

Qualification: You will receive a Level 3 Award in Hospitality Supervision and Leaderships Principles.

Certified Awarding Body: VTCT

How Home Learning works: Your daily Zoom session, with our experienced and dynamic tutor, runs from 9:30am to 4:30pm (with a one hour lunch break).

Plus we’ll provide post-course employment assistance: get access to specially sourced job opportunities, and 1-to-1 advice on career direction, CVs, job applications, and more!

How to Enrol

To immediately self-enrol online, begin by filling out the form on the right hand side of this page.

To enrol with our assistance, you are most welcome to visit us at our Croydon Training centre Monday - Friday, between 9:30am and 4:30pm.

Course Content
  • Principles of leading a team in the hospitality industry

The aim of this unit is to develop your knowledge and understanding of leading a team in the hospitality industry. You will learn the principles that underpin effective leadership. This will include learning about different types of hospitality organisations, their characteristics and their impact on the external environment. You will explore the need for and benefits of effective communication with your team, and will examine different approaches for communicating with staff, customers and suppliers. You will learn to analyse different methods of leadership and identify key differences when applied in different situations.

  • Supervision of operations in the hospitality industry

The aim of this unit is to develop your knowledge and understanding to effectively supervise hospitality operations and enable you to understand the principles of customer service supervision. You will explore different types of customer groups, benefits of good service, monitor standards and deal with customer issues. You will be able to utilise resources and use supplies effectively, and recognise the need for appropriate staffing levels. You will learn about the principles of stock control and develop your understanding of how to monitor stock to avoid wastage. You will be able to assess the impact, both financially and operationally, if correct stock levels are not maintained

  • Principles of supervising customer service performance in hospitality leisure travel and tourism

The aim of this unit is to develop your knowledge and understanding of building teams and motivating colleagues to promote customer service excellence within the business. You will learn about the way in which customer service is implemented, monitored and measured to drive the continuous improvement of customer service performance. You will also learn about the role of the supervisor in developing a customer service culture and the impact that customer service has on the performance of the business.

  • Unit 4: Maintenance of a safe, hygienic and secure working environment

You’ll discover how to maintain personal health and hygiene in a safe and secure working environment. You’ll learn about proper workwear in the hospitality industry and how to identify any potential health and safety hazards and deal with them correctly.

  • Unit 5: Working as part of a team

Understand the different characteristics in a good team and recognise how each of these helps improve team performance. Know your own strengths in a team and recognise the strength of others. Be able to set goals and be supportive of others and respect their views. Review your own performance in a team and identify if there are ways in which you can improve on this.

Are you eligible to complete this qualification for free?

This qualification is 100% government funded if:

  • You were born before the 31st August 2004
  • You must currently live in Greater London.
  • You must have permission to reside in the UK for the next 12 months
  • If you are unemployed, there is no need to be in receipt of benefits. However, you must be actively seeking work and available to start work (subject to eligibility)
  • Can provide Identifications and relevant documentation as required
This course takes place from the comfort of your home! You'll join a virtual classroom on Zoom.
All our courses are free for those who are unemployed, subject to eligibility.
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement. You will receive a digital version of your certificate, inline with our commitment to sustainability.
The Awarding Bodies takes between 8 -12 weeks to process certificates. For all queries regarding certification please email us on When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.
Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded. Join 85,000 other learners who have chosen to upskill with Strive Training - register now!

How students rate similar courses