McDonald’s SWAP

Start date: Monday, 25th of April

Sector-based work academy programme (SWAP) for Crew members – 3 locations in and around Banbury.

Nationally accredited

100% free

A five day course

Live virtual classroom

Employment support

Level 1 qualification

Join over 100,000 people who have upskilled with Strive Training!

Course Description

DWP and Strive Training have joined up with McDonald’s to deliver an online SWAP which will provide jobseekers with the skills to apply for crew member roles with the company, in and around Banbury.

    • There will be two information sessions beforehand for candidates to find out more about the employer, the roles on offer and details of the course. Please speak to your Work coach at your Job Centre to reserve your place.
    • The SWAP will deliver training relevant to the hospitality industry, equipping participants with the skills and behaviours required as a crew member.
    • All completers will be offered a guaranteed job interview.

Course Dates: Monday, 25th of April

Course Length: This is a five day course, Monday to Friday, 9:30am – 4:30pm.

Delivery method : Online, virtual classroom. Each day you will have two live, interactive Zoom sessions with our experienced and dynamic Customer Service tutor.

Free Course for: Anyone who is unemployed and aged 19 or over who has been living in the European Union for the last 3 years

Qualifications: Level 1 Award in Occupational Workplace Studies, Level 1 Customer Service in the Hospitality Industry

Certified Awarding Body: City & Guilds

Course Content
By the end of this course, you’ll be able to:
– Understand the role of customer service in an organisation and identify common customer service terms and processes
– Deliver excellent customer service and avoid common missteps
– Appropriately handle upset customers and how best to resolve complaints
– Work effectively as part of a team
– Utilise problem solving techniques
– Better manage your time
 
…and more!
Are you eligible to complete this qualification for free?

This qualification is 100% government funded if:

  • You were born before the 31st August 2006
  • You must currently live in England. However, anyone living in the following areas is not eligible for funding: Cambridgeshire and Peterborough, Greater Manchester, Liverpool City Region, Tees Valley, West Midlands and West of England
  • Must live in the UK or EEA:
    • If you are outside of London: You have lived in the EEA for the last 3 years (unless you have been given a special Visa/Residence permits that gives you the permanent right to remain)
    • If you are within Greater London: You must have permission to reside in the UK for the next 12 months
  • Are unemployed:
    • If you are outside of London: Can provide evidence of being in receipt of benefits (subject to eligibility)
    • If you are within Greater London: There is no need to be in receipt of benefits. However, you must be actively seeking work and available to start work (subject to eligibility)
  • Can provide Identifications and relevant documentation as required
  • For Level 2 courses: If on the 31st of August 2022, you were aged between 19-23, you need to have gained a full level 2 qualification (e.g. five or more GCSE/O-Levels at grades A* – C / 4 – 9, one A-Level, two/three AS-Levels, five or more CSE grade 1’s, GNVQ Intermediate, QCF Diploma Level 2)
FAQs
A SWAP is a course the combined accredited qualification with a pathway to employment with a specific organisation.
Our Home Learning courses take place from the comfort of your home! You'll join a virtual classroom on Zoom.
All our courses are free for those who are unemployed, subject to eligibility.
No, you don’t need to attend our training center for any of our Home Learning courses. (Note that under normal circumstances we deliver various classroom-based courses from our training centers in Croydon, Harrow and Tottenham - learn more at https://strivetraining.wpengine.com/classroom-based-courses/)
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement.
All our Home Learning courses are assignment based, you will need to complete assignments for each of the units of the qualifications and submit them to your assessor.
Yes, there are further courses that will become available in due course, we will be keeping our website updated regularly, but if you would like to be notified please email us at homelearning@strivetraining.co.uk
We continually try to make learning simple and transparent. Learning through our online platform is incredibly easy and you can navigate around your qualification quickly and access all the learning materials as soon as you login. Your studying should be about what you learn, not how you learn it. Which is why we make the entire process as simple as possible to help you adjust to learning online.
The general certification process is normally from 6-8 weeks. However, due to the pandemic, the Awarding Bodies service has been impacted which can cause a delay. We are working hard to distribute all the certificates that we have received in a timely manner and we will send a text as soon as the certificates are ready. For all queries regarding certification please email us on certification@strivetraining.co.uk. When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.
Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded. Join 100,000 other learners who have chosen to upskill with Strive Training - register now!

How students rate similar courses

ENROL NOW