All Star Hospitality

Start an exciting career in the dynamic and varied hospitality industry with our Hospitality SWAP. Enjoy learning essential skills, gaining an accredited Level 2 qualification and a guaranteed job interview with top national employer Sodexo!

About the course

Course starting dates Monday, January 13
Course length This is a two week course, Mondays to Fridays
Lesson times Your daily sessions, with our experienced and dynamic tutor, run from 9:30am to 4:30pm (with a one hour lunch break).
Qualification Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Course location Strive Training Hackney: Based in New City College, Falkirk Street, N1 6HQ

Want to enjoy a dynamic career in the hospitality industry? Take one big step closer with this two-week Hospitality and Catering SWAP course at our Hackney training centre, which will give you the specific skills that top employers are looking for in new recruits. On completion, you will also receive a guaranteed interview with Sodexo – one of the UK’s best hospitality employers!

You will hear directly from the Sodexo recruiting team about their vacancies and gain exclusive insights. Additionally, our specialist employment team is here to help you all the way through the job application process, with access to specially sourced job opportunities, and one-to-one advice on career direction, CVs, job applications, and more.

On successful completion you will receive a Level 2 certificate in Understanding Excellence in Customer Service for Hospitality.

By the end of this course, you'll be able to:

  • Create a positive experience for customers in the hospitality industry
  • Explore the significance of effective teamwork in the hospitality sector
  • Understand relevant legislation and guidance
  • Appreciate the importance of professional personal standards in the hospitality sector

Course Content

U1
In this unit, you'll explore various customer types and their expectations, learn how to communicate effectively, and explore how best to handle complaints and feedback. You'll also dive into essential policies and procedures that ensure consistent and exceptional customer service.
U2
In this unit, you'll discover the power of effective teamwork and how it enhances customer service in the hospitality industry. You'll also focus on your personal development, gaining insights and skills to boost your professional growth.
U3
You'll gain a comprehensive understanding of the legislation and guidance crucial for customer service in the hospitality sector. You'll explore key areas such as food hygiene, food allergy and intolerance, diversity and equality, health and safety, safeguarding, and data protection, equipping yourself with the knowledge to ensure compliance and excellence in your service.
U4
Learn about the significance of first impressions and personal presentation. You'll also explore how your behavior can influence customers and shape their perception.

Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded.

Join 85,000 other learners who have chosen to upskill with Strive Training - register now!

Frequently Asked Questions

This course takes place in our Hackney Training Centre: New City College, Falkirk Street, N1 6HQ
All our courses are free for those who are unemployed, subject to eligibility.
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement. You will receive a digital version of your certificate, inline with our commitment to sustainability.
The Awarding Bodies takes between 8 -12 weeks to process certificates. For all queries regarding certification please email us on certification@strivetraining.co.uk. When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.
Classroom-based
Free or £469 if ineligible for gov. funding

All Star Hospitality

Next course starting:

Monday, January 13th

Free or £469 if ineligible for gov. funding
A two-week course
Nationally accredited qualification
Level 2 qualification
Guaranteed interview and employment support
Engaging classroom learning
ENROL NOW

How students rate our courses