About the course
Course starting dates | September 29th |
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Course length | This is a two week course, Monday to Friday |
Lesson times | Your daily sessions, with our experienced and dynamic tutor, run from 9:30am to 4:30pm (with a one hour lunch break). |
Qualification | Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality |
Course location | Strive Training Hackney: Based in New City College, Falkirk Street, N1 6HQ |
House of Gods is a theatrical and immersive 78-bedroom hotel opening this October in the heart of Canary Wharf – and they’re on the lookout for local talent to join their team. Known for their opulent, playful, and party-filled guest experience, they’re offering over 40 vacancies – and you could be one of them.
Through this exclusive Hospitality SWAP, you’ll complete our two-week hospitality qualification before the hotel opens, giving you the skills top employers demand. Even better, your training is directly linked to guaranteed interviews and real job offers with House of Gods.
How it works
- 5th September – Meet the Employer session with House of Gods, plus a live insight into the brand and roles available.
- 12th or 16th September (TBC) – Fun, interactive Recruitment Day with roleplay challenges and personality-based assessments.
- 15th September – Pre employment training starts with Strive – Hospitality SWAP (face-to-face in Hackney).
- 10 days Mon to Fri 9.30am-4.30pm at New City College, Falkirk Street.
What you’ll get
- Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
- One-to-one support from our employment team — CVs, applications, interview prep, and more
- If you are not successful with House of Gods, don’t worry, here at Strive we have access to specially sourced job opportunities and can provide further employment support.
Important
- This programme is by referral only via Tower Hamlets Jobcentre Plus
- Spaces are limited to 20 candidates
By the end of this course, you'll be able to:
- Create a positive experience for customers in the hospitality industry
- Explore the significance of effective teamwork in the hospitality sector
- Understand relevant legislation and guidance
- Appreciate the importance of professional personal standards in the hospitality sector
Course Content
Unit 1: Principles of customer service in the hospitality sector
Unit 2: Exploring effective teamwork in the hospitality sector
Unit 3: Understanding legislation and guidance relevant to the hospitality sector
Unit 4: Understand professional personal standards in the hospitality sector
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