Hospitality SWAP with House of Gods

House of Gods is a theatrical and immersive 78-bedroom hotel opening this October in the heart of Canary Wharf - and they’re on the lookout for local talent to join their team

About the course

Course starting dates September 29th
Course length This is a two week course, Monday to Friday
Lesson times Your daily sessions, with our experienced and dynamic tutor, run from 9:30am to 4:30pm (with a one hour lunch break).
Qualification Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Course location Strive Training Hackney: Based in New City College, Falkirk Street, N1 6HQ

House of Gods is a theatrical and immersive 78-bedroom hotel opening this October in the heart of Canary Wharf – and they’re on the lookout for local talent to join their team. Known for their opulent, playful, and party-filled guest experience, they’re offering over 40 vacancies – and you could be one of them.

Through this exclusive Hospitality SWAP, you’ll complete our two-week hospitality qualification before the hotel opens, giving you the skills top employers demand. Even better, your training is directly linked to guaranteed interviews and real job offers with House of Gods.

How it works 

  • 5th September – Meet the Employer session with House of Gods, plus a live insight into the brand and roles available.
  • 12th or 16th September (TBC) – Fun, interactive Recruitment Day with roleplay challenges and personality-based assessments.
  • 15th September – Pre employment training starts with Strive – Hospitality SWAP (face-to-face in Hackney).
  • 10 days Mon to Fri 9.30am-4.30pm at New City College, Falkirk Street.

What you’ll get 

  • Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
  • One-to-one support from our employment team — CVs, applications, interview prep, and more
  • If you are not successful with House of Gods, don’t worry, here at Strive we have access to specially sourced job opportunities and can provide further employment support.

 Important

  • This programme is by referral only via Tower Hamlets Jobcentre Plus
  • Spaces are limited to 20 candidates

By the end of this course, you'll be able to:

  • Create a positive experience for customers in the hospitality industry
  • Explore the significance of effective teamwork in the hospitality sector
  • Understand relevant legislation and guidance
  • Appreciate the importance of professional personal standards in the hospitality sector

Course Content

U1
In this unit, you'll explore various customer types and their expectations, learn how to communicate effectively, and explore how best to handle complaints and feedback. You'll also dive into essential policies and procedures that ensure consistent and exceptional customer service.
U2
In this unit, you'll discover the power of effective teamwork and how it enhances customer service in the hospitality industry. You'll also focus on your personal development, gaining insights and skills to boost your professional growth.
U3
You'll gain a comprehensive understanding of the legislation and guidance crucial for customer service in the hospitality sector. You'll explore key areas such as food hygiene, food allergy and intolerance, diversity and equality, health and safety, safeguarding, and data protection, equipping yourself with the knowledge to ensure compliance and excellence in your service.
U4
Learn about the significance of first impressions and personal presentation. You'll also explore how your behavior can influence customers and shape their perception.

Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded.

Join 95,000 other learners who have chosen to upskill with Strive Training - register now!


Frequently Asked Questions

This course takes place in our Hackney Training Centre: New City College, Falkirk Street, N1 6HQ
All our courses are free for those who are unemployed, subject to eligibility.
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement. You will receive a digital version of your certificate, inline with our commitment to sustainability.
The Awarding Bodies takes between 8 -12 weeks to process certificates. For all queries regarding certification please email us on certification@strivetraining.co.uk. When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.

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