Online 
5 daysAbout the course
| Course starting dates | April 22nd, May 13th |
|---|---|
| Course length | This course lasts for two weeks, and runs from Mondays to Fridays |
| Certified Awarding | City & Guilds |
| Lesson times | Your daily Zoom session, with our experienced and dynamic tutor, runs from 9:30am to 4:30pm (with a one hour lunch break). |
This qualification is ideal for anyone with an interest in the responsibilities and tasks involved in a business administration role. By exploring the principles of supporting events, project management, and changes within a business environment, you will develop a competitive and impressive knowledge about this sector, which can help you start a new career or progress within a current role.
By the end of this course, you'll have:
- Manage a variety of different activities and projects carried out by administrators
- Clearly communicate and collaborate with others in a business setting
- Appropriately handle upset customers and know how best to resolve complaints
- Take an active role in your self-development and plan for the future
- Effectively work with others to achieve common business goals and objectives
Course Content
U1
Unit 1: Working in business and administration
Discover what’s involved in the role of an administrator and how to carry out routine tasks, such as answering phone calls, using office equipment, making appointments and managing spreadsheets and databases. You’ll also learn techniques for staying organised, presenting a positive image and maintaining confidentiality.
U2
Unit 2: Creating business documents
In this unit, you’ll develop the skills to identify and produce a variety of business documents. You’ll explore different types of communication styles, learn why some businesses adopt a ‘house style’ and understand how to apply this knowledge in producing routine business documents, such as letters, invoices and memos.
U3
Unit 3: Welcome visitors
Learn how to make visitors feel welcome, as well as the organisational procedures for receiving visitors in the workplace. You’ll learn how to treat visitors politely and in a respectful way to create a positive impression of yourself and the organisation as a whole.
U4
Unit 4: Making and receiving calls
Develop an understanding of how to make, receive and successfully handle telephone calls. You’ll learn how to clearly communicate over the phone, answer calls promptly and professionally, and adhere to any organisational procedures relating to confidentiality and security.
U5
Unit 5: Handling mail
During this unit, you’ll develop skills in handling mail efficiently and securely. Understand how to manage incoming and outgoing mail, deal with suspicious or damaged items, and appropriately sort, categorise and distribute mail within the workplace.
U6
Unit 6: Developing self
Learn how to take an active role in your self-development, with a focus on improving your personal skills, abilities and behaviours. You’ll explore your personal strengths, identify areas for self-development and prepare a plan for reaching your goals.
U7
Unit 7: Individual rights and responsibilities
Throughout this unit, you’ll gain awareness of your own individual rights and responsibilities in relation to work; housing; health and welfare; data protection and freedom of information; consumer rights; diversity and discrimination; marriage, cohabitation and civil partnerships.
U8
Unit 8: Working as part of group
Develop the skills to become an active contributor when working with others. In this unit, you’ll learn how to contribute to the planning of group and individual activities, give and receive feedback in a positive way, and support others in a group setting.
U9
Unit 9: Working towards goals
Learn how to set and work towards achieving your goals. As part of this unit, you’ll identify a goal you’d like to achieve in your learning, work or personal life. You’ll then create an action plan to work towards your goal and actively monitor your progress.
Frequently Asked Questions
Where and when do courses take place?
Our Home Learning courses take place from the comfort of your home! You'll join a virtual classroom on Zoom.
What technology will I need to access the course?
You will need a Laptop/Home PC with internet access. You cannot participate using a phone.
Do I have to pay for this course?
All our courses are free for those who are unemployed, subject to eligibility.
Do I have to attend your training centre?
No, you don’t need to attend our training center for any of our online courses.
Can anyone sign up for this course?
Yes, anyone who is employed or unemployed can enroll on any of our courses, subject to eligibility.
How many courses can I take?
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Will I get a certificate at the end of the course?
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement. You will receive a digital version of your certificate, inline with our commitment to sustainability.
How long will it take for my certificate to arrive?
The Awarding Bodies takes between 8 -12 weeks to process certificates.
For all queries regarding certification please email us on certification@strivetraining.co.uk. When contacting us please include the following information:
• Full Name
• Title of the qualification
• Contact details and address.
