Hospitality Supervision and Leadership Principles

Gain the skills to lead teams, manage operations, and excel in hospitality supervisory roles.

About the course

Course starting dates May 12th (delivered over three weeks), June 16th
Course length This is a three-week course that runs from Monday to Friday, 9:30am to 4:30pm daily.
Lesson times Your daily Zoom session, with our experienced and dynamic tutor, runs from 9:30am to 4:30pm (with a one hour lunch break).
Qualification Level 3 Award in Hospitality Supervision and Leaderships Principles, awarded by VTCT.

Step into leadership with this practical, career-boosting qualification designed to open doors in the fast-paced world of hospitality.

Whether you’re already working in hospitality and aiming for a promotion, or you’re new to the industry but want to step straight into a supervisory role, this course gives you the tools to take that next step with confidence.

You’ll build the leadership and communication skills employers are looking for, learn how to support and motivate a team, and gain the know-how to deliver excellent customer service while keeping day-to-day operations running smoothly. It’s your opportunity to grow into a role where you make decisions, solve problems, and make a real impact.

You’ll learn about:

    • Supervision of operations in the hospitality industry
    • Principles of leading a team in the hospitality industry
    • Principles of supervising customer service performance in hospitality leisure travel and tourism
    • …and more!

Course Content

U1
The aim of this unit is to develop your knowledge and understanding of leading a team in the hospitality industry. You will learn the principles that underpin effective leadership. This will include learning about different types of hospitality organisations, their characteristics and their impact on the external environment. You will explore the need for and benefits of effective communication with your team, and will examine different approaches for communicating with staff, customers and suppliers. You will learn to analyse different methods of leadership and identify key differences when applied in different situations.
U2
The aim of this unit is to develop your knowledge and understanding to effectively supervise hospitality operations and enable you to understand the principles of customer service supervision. You will explore different types of customer groups, benefits of good service, monitor standards and deal with customer issues. You will be able to utilise resources and use supplies effectively, and recognise the need for appropriate staffing levels. You will learn about the principles of stock control and develop your understanding of how to monitor stock to avoid wastage. You will be able to assess the impact, both financially and operationally, if correct stock levels are not maintained
U3
The aim of this unit is to develop your knowledge and understanding of building teams and motivating colleagues to promote customer service excellence within the business. You will learn about the way in which customer service is implemented, monitored and measured to drive the continuous improvement of customer service performance. You will also learn about the role of the supervisor in developing a customer service culture and the impact that customer service has on the performance of the business.

Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded.

Join 85,000 other learners who have chosen to upskill with Strive Training - register now!

Frequently Asked Questions

This course takes place from the comfort of your home! You'll join a virtual classroom on Zoom.
All our courses are free for those who are unemployed, subject to eligibility.
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement. You will receive a digital version of your certificate, inline with our commitment to sustainability.
The Awarding Bodies takes between 8 -12 weeks to process certificates. For all queries regarding certification please email us on certification@strivetraining.co.uk. When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.
Online
Free or £599 if ineligible for gov. funding

Hospitality Supervision and Leadership Principles

Next course starting:

Monday, May 12th

80%
booked
Free or £599 if ineligible for gov. funding
A three-week course
Nationally accredited
Live virtual classroom
Guaranteed interview and employment support
Engaging digital learning
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