Hospitality SWAP with Sodexo (Level 2)

Start an exciting career in the dynamic and varied hospitality industry with our Hospitality SWAP. Enjoy learning essential skills, gaining an accredited Level 2 qualification and a guaranteed job interview with top national employer Sodexo!

About the course

Course starting dates To be advised
Course length This is a two week course, Mondays to Fridays
Lesson times Your daily Zoom session, with our experienced and dynamic tutor, runs from 9:30am to 4:30pm (with a one hour lunch break).
Qualification Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Want to enjoy a dynamic career in the hospitality industry? Take one big step closer with this two-week online course, which will give you the specific skills that top employers are looking for in new recruits. On completion, you will also receive a guaranteed interview with Sodexo – one of the UK’s best hospitality employers!

You will hear directly from the Sodexo recruiting team about their vacancies and gain exclusive insights. Additionally, our specialist employment team is here to help you all the way through the job application process, with access to specially sourced job opportunities, and one-to-one advice on career direction, CVs, job applications, and more.

On successful completion you will receive a Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality, while having the opportunity to receive a free Food Hygiene certificate after your course.

By the end of this course, you'll be able to:

  • Create a positive experience for customers in the hospitality industry
  • Explore the significance of effective teamwork in the hospitality sector
  • Understand relevant legislation and guidance
  • Appreciate the importance of professional personal standards in the hospitality sector

Course Content

U1
In this unit, you'll explore various customer types and their expectations, learn how to communicate effectively, and explore how best to handle complaints and feedback. You'll also dive into essential policies and procedures that ensure consistent and exceptional customer service.
U2
In this unit, you'll discover the power of effective teamwork and how it enhances customer service in the hospitality industry. You'll also focus on your personal development, gaining insights and skills to boost your professional growth.
U3
You'll gain a comprehensive understanding of the legislation and guidance crucial for customer service in the hospitality sector. You'll explore key areas such as food hygiene, food allergy and intolerance, diversity and equality, health and safety, safeguarding, and data protection, equipping yourself with the knowledge to ensure compliance and excellence in your service.
U4
Learn about the significance of first impressions and personal presentation. You'll also explore how your behavior can influence customers and shape their perception.

Job Details

Sodexo have the following vacancies:

  • Colchester: Waiting Staff, Chefs, Kitchen Porters and Food Service Assistants – Colchester Garrison
  • London: Waiting Staff, Runners, Bar Staff, Baristas, Food Service Assistants, Chefs All Levels, Cellar and Kitchen Porters, Supervisory and Management Roles, Apprenticeships and Further Training Opportunities, Events Staff – The Wallace (Manchester Square W1), RAF Hendon (NW9), The Royal Academy of Arts (Piccadilly) , Chelsea Flower Show (SW3), Bateaux London  (Victoria Embankment, WC2N) The Athenaeum (Mayfair) 
  • Berkshire – Events Staff of all levels and experiences – Ascot Racecourse and Henley Regatta
  • Brighton – Various hospitality and events staff – Brighton and Hove Albion American Express Community Stadium
  • Kent – Events Staff all levels and experiences – The Spitfire Ground (Canterbury) 
  • Sussex – Events Staff all levels and experiences – The 1st Central County Ground (Hove)
  • Wigan – Various hospitality and events staff – DW Stadium 
  • Doncaster – Various hospitality and events staff – ECO Power Stadium
  • Blackburn – Various hospitality and events staff – Blackburn Rovers Football Club
  • Lancashire – Waiting Staff, Runners, Bar Staff, Baristas, Food Service Assistants, Chefs All Levels, Cellar and Kitchen Porters, Supervisory and Management Roles, Apprenticeships and Further Training Opportunities, Events Staff –Royal Lytham and St Annes Golf Club
  • Leeds – Various hospitality and events staff – Headingley Stadium 
  • Liverpool – Various hospitality and events staff – Goodison Park (Everton Football Stadium, L4), Arena and Conference
  • Newcastle – Various hospitality and events staff – St James Park Stadium 
  • Hampshire – ATR Winchester, Worthy Down, Andover, Middle Wallop, RAF Odiham
  • Newbury – Various hospitality staff – Denison Barracks
  • Wallingford – Various hospitality staff – RAF Benson
  • High Wycombe – Various hospitality staff – RAF base
  • Aylesbury – Various hospitality staff – RAF Halton
  • Bicester – Various hospitality staff – St George’s and St David’s Barracks
  • Abingdon – Various hospitality staff –  Dalton Barracks
  • Didcot – Various hospitality staff – Vauxhall Barracks
  • Oxfordshire – Various hospitality staff – RAF Brize Norton

Next Steps

Simply complete the short form on the right. You'll then immediately be able to complete your Fast-Track online registration.

This registration process will confirm your eligibility to have your qualification 100% government funded.

Join 85,000 other learners who have chosen to upskill with Strive Training - register now!

Frequently Asked Questions

Our Home Learning courses take place from the comfort of your home! You'll join a virtual classroom on Zoom.
You will need a Laptop/Home PC with internet access. You cannot participate using a phone.
All our courses are free for those who are unemployed, subject to eligibility.
No, you don’t need to attend our training center for any of our online courses.
You can enroll on one course at a time, but you can do as many as you like to achieve your career goals. We are happy to give you information, advice and guidance on any courses you wish to complete.
We continually try to make learning simple and transparent. Learning through our online platform is incredibly easy and you can navigate around your qualification quickly and access all the learning materials as soon as you login. Your studying should be about what you learn, not how you learn it. Which is why we make the entire process as simple as possible to help you adjust to learning online.
Of course. All our courses are accredited courses and you will receive a nationally recognised certification on achievement. You will receive a digital version of your certificate, inline with our commitment to sustainability.
The Awarding Bodies takes between 8 -12 weeks to process certificates. For all queries regarding certification please email us on certification@strivetraining.co.uk. When contacting us please include the following information: • Full Name • Title of the qualification • Contact details and address.
Online
Free or £469 if ineligible for gov. funding

Hospitality SWAP with Sodexo (Level 2)

Next course starting:

To be advised

Free or £469 if ineligible for gov. funding
A two-week course, Mondays to Fridays
Nationally accredited
Nationally accredited qualification
Guaranteed interview and employment support
Engaging digital learning
ENROL NOW

How students rate our courses